Job Description
Job Description
Job Title : Desktop Support Technician II
Location : 191 Rosa Parks Street Cincinnati, Ohio 45202
Duration : 03 Months Contract to hire
Shift : M-F 8 Am – 5 Pm
Job Description
- Assist VIP Support person in verifying all Conference Room IT equipment is properly functioning and ready
- Consistently communicate and plan with local management team.
Synchronize Schedules and work plans
Physically visit key stake holders at minimum once per dayAddress all support tickets within SLA’s (Service Now)Remotely support users that are working from home, while travelling, and while onsiteConsistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely mannerProactively preparing equipment (laptops, phones, order forms)Follow up on incorrectly filed or missing paperwork / forms with local management staffAssist with IT support on conference room meetings (as needed)Assist users on using their computers, training on how to use features in Office / M365 applications.Preferred qualities :
A certified (or capable of attaining A certification within 90 days from hire)Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120 days from hire)Familiarity of ticketing systems and SLA metrics, preferred experience with Service-Now.Able to lift 50 lbs.Experience with Imaging computers using provided toolsExperience with Windows 10 in an Active Directory domain environment.Understanding of User accounts and Computer accounts in Active DirectoryExperience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devicesUnderstanding of TCP / IP basics, and how DHCP and DNS function with Windows computersExperience with Printer Driver installation and configuration, for both personal printers, and large Multi-Function Copiers systems from Sharp and Canon.Company Description
A global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.
Company Description
A global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.
