What are the responsibilities and job description for the Healthcare Application Trainer position at Strategic Systems?
Job Description
Job Description
Travel Requirements :
Overnight travel 90%.
Accessibility to international / commercial service airport 45 minutes
Willing to take a vaccine…Chickenpox vaccine Reptrax
Required Skills :
3-5 years recent end-user training experience
Previous experience training Radiology preferred
Superior written, oral, and presentation abilities with excellent communication and interpersonal skills required.
knowledge of PC, software, hardware, telephony and operating system skills for training, testing and troubleshooting required.
Able to resolve product / software problems utilizing technical support services, when necessary, via on-site, telephone, both verbally and through remote communication.
Core Technologies : MS OS, MS Office, PC Advanced Literacy, Basic Networking, Database
Engages audience and can modify to meet learner needs and learning styles. ..
Qualifications :
Number of Years of Work Experience : 3-5
Education :
AA / AS Degree or equivalent work experience
Position Summary :
Responsible for functional product onsite, remote and classroom training to customers on?various Nuance solutions.??
Provide customer implementation guidance with regards to application needs during new customer implementations and upgrades based on best practice experience.??
Provide configuration of new product line analyzing the best workflow scenario for every customer including; Multi-site workflow and Integration with various products including but not limited to : DMO, DMA, PMM.??
Work with project managers on released products to ensure the expectation of product functionality can be appropriately set.??
Efficient and professional utilization of?basic communication tools such as?email and or telephone.??
Work as a liaison between support and the customer to properly identify and escalate issues as they arise.??
Proficient in distance delivery via the web and can adjust to the tools Nuance has to support this endeavor.??
Provide guidance, expertise, and consulting to customers’ end users in the assessment of application design, application use / efficiency, and training needs.??
Resolve customer’s application questions or problems in the areas of the system?including : ?Customer product design and functionality; Testing out workflows to ensure they meet the needs of the facility; Referral and interfacing to appropriate Nuance departments for follow-up, testing, and troubleshooting.?
Maintain billable hours at or above current minimum requirements and complete data entry requirements.??
Provide written analysis of all customer interactions outlining customer’s issues, concerns, successes and forwards to internal Nuance team as indicated and posts in appropriate Nuance web site.??
Assertive advocate of using Nuance best practices with utilization of the product.?
Additional?role?tasks as assigned by the Nuance leadership team to ensure exceptional customer experience.??
Company Description
A global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.
Company Description
A global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.
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