What are the responsibilities and job description for the Helpdesk Technician position at Strategic Systems?
Job Title: Helpdesk Technician
Contract – 8 Months
Location: Toledo, OH (Will be onsite 5 days a week)
Candidate Requirements
- Break/fix
- Customer service
- Communication skills
Job Description
** Toledo Area ONLY*
Onsite 5 days/week
Key Responsibilities:
- Provide remote and onsite technical support to clients via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Assist with the installation, configuration, and maintenance of IT equipment and software.
- Document and track support requests, ensuring timely resolution and follow-up.
- Escalate complex issues to higher-level support teams as needed.
- Maintain a high level of customer satisfaction by delivering prompt and effective solutions.
- Stay up to date with the latest IT trends and technologies to provide informed support.
- Hardware Troubleshooting
- MS Office and using Azure/Intune for imaging
*
Qualifications:
- Proven experience as a Helpdesk Analyst or in a similar technical support role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with common software applications and remote support tools.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused with a commitment to delivering high-quality support.
- Relevant certifications (e.g., CompTIA A , Security ) are a plus.
Thank you
Shazor Khan
Sr. Recruiter
Office: (614) 494 5483| Email: Shazor.khan@strsi.com
Job Type: Contract
Pay: $21.42 - $23.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Maumee, OH 43537 (Required)
Ability to Relocate:
- Maumee, OH 43537: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $23
