Chief Operating Officer

Company Overview

Our client is an industry leader in providing innovative and customized recreation solutions that enhance communities, parks, resorts, and businesses. For over two decades, they have delivered high-quality products, services, and unmatched expertise to clients nationwide, offering solutions such as waterfront equipment, splash pads, playgrounds, and site amenities. The company is driven by a passion for creating spaces where people connect, play, and thrive.

Position Overview

The COO will be responsible for running the day-to-day operations, with accountability for profit and loss and execution of the business plan. The COO will serve as a strong second-in-command and assist in maximizing the company’s potential.

The COO is responsible for ensuring all levels of the organization are communicating effectively and is the master tiebreaker when the team is at odds. They must be able to execute the vision and the company while integrating every function of the business, creating unity, a healthy leadership team, and greater energy for the company as a whole.

Key Accountabilities

• Operating Results : Assume managerial responsibility for achieving / surpassing all short and intermediate goals adopted by the Executive Team and Owners, including revenue, margin, staffing levels, and operating income targets.
• Leadership : Develop, lead, mentor, coach, and elevate leaders of core functions consisting of Marketing, Sales, Operations, and Finance.
• Entrepreneurial Operating System (EOS) : Lead and leverage EOS adoption, acceptance, and development in a manner consistent with EOS principles and the size and scale of company operations.
• Metrics : Review, adjust, develop, and enhance key company-level performance indicators (KPIs / Scorecard) to track effectiveness of operations and meeting goals and objectives. Oversee development of appropriate reinforcing KPIs and scorecards at functional and departmental levels. Provide regular reports and insights to senior management and ownership on progress.
• Innovation : Responsible for leading value-added innovation efforts at all levels of the company.
• Employee Satisfaction : Lead management’s efforts to attain the highest levels of employee satisfaction. Enhance the content and frequency of employee-directed communications and increase the company’s visibility as an employer of choice for prospective employees.
• Strategic Leadership : In conjunction with the President and leadership team, create and develop realistic and executable strategic / business plans for the overall company.
• Issue Solving : Resolve issues effectively – identify real problems, be comfortable with conflict, call out problems, and solve them in a practical and healthy manner. Ensure the leadership team is healthy, functional, and cohesive.
• Cultural Champion : Consistently model the company’s core values and enhance the organization’s culture to drive customer service, employee loyalty, and client satisfaction.
• Customer Relationships : Assist in supporting key customer and strategic relationships.
• Other Responsibilities : Complete all other duties as needed and necessary to improve, maintain, and assure timely, efficient, and effective operations.

Qualifications

Essential Capabilities for Success :

Desired Qualities :