What are the responsibilities and job description for the Service Quality Manager position at Strategic Talent Partners?
Join Our Team at HM Cragg - Shape the Future as a Generator Service Quality Manager!
Who We Are :
We are 100% employee owned, so when you join HM Cragg, you become an owner of one of the most highly skilled and customer-centric companies in the power industry.Our values guide our day-to-day decision making and reflect our core ideologies : Safety First, Create and Innovate, Serve Others, Strive for Excellence, Do What You Say, and Together We Are Better. As an employee and owner of HM Cragg, you will represent these values. This translates into an experience that's a "WOW" for our customers!
We take that same "WOW" commitment and apply it to our own people as well. We offer an exceptional employment experience starting with participation in our employee ownership program and including a comprehensive benefits package. We promote an opportunity for challenge and growth along with progressive tools and technology. If a dynamic and innovative environment supports your interests, we encourage you to take the next step in your career at HM Cragg.
Who You Are :
You are a leader passionate about training and supporting others. You are a critical thinker who can troubleshoot complex issues and ensure resolution. You are focused on safety. You communicate clearly. You are a team player who believes that together, we are better.
What We'll Accomplish Together :
Your role in our mission is to support our Generator Service Technicians with training, development, and technical support. You'll be in the field with Technicians ensuring jobs are set up properly, adhere to safety standards, and meet quality standards. You will also be their primary point of contact for technical support. With the Regional Service Manager, you will help identify areas for improvement in field operations and maintain Technician training records. You'll help create technical bulletins to keep Technicians up to date with the latest industry standards and best practices.
What It Takes To Succeed :
- 3 years of power generation experience
- Ability to acquire Generac Master Certified Technician and EGSA Advanced Technician Certification
- Effective teamwork, communication, and leadership abilities
- Professional client service skills, to manage client needs efficiently and with respect
- Demonstrated troubleshooting, cross-team collaboration, and critical thinking
What's In It For You :
At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities including paid training at a state-of-the-art factory training facility. As a Generator Service Quality Manager, you'll have a company vehicle you take home every night, uniform allowance, and cell phone reimbursement. We provide industry specific tools and safety gear. Most importantly, as an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements! You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.
We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender, gender identity or expression, sexual orientation, marital status, familial status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Join Us - Let's Shape the Power Generation Industry Together!
