Residential Living Supervisor

Position Summary

Responsible for the management of the Residential Department during assigned shift, including operations and supervision, to ensure student safety and accountability, staff oversight, and operations compliance. Functions as the Center Duty Officer and supervises center operations in the absence of the Center/Deputy Directors and Residential Manager during evening and weekend programming.

Essential Functions

• Provide supervision, leadership, and guidance to the Residential Advisor staff.
• Ensures that Residential staff are meeting training requirements and are given the support and tools needed to be successful in fulfilling their dormitory duties.
• Must be flexible to provide coverage for absences as needed due to 24/7 operations of dormitory.
• Ensure strict accountability documentation requirements are followed by staff to account for students’ whereabouts during non-training hours through morning attendance checks (MAC), rollcall, nightly bed checks, and unauthorized absence (UA) checks in compliance with Job Corps Policy and Requirements Handbook guidelines.
• Maintain student filing system to include basic identifying information, emergency contacts, and written parental consent for minors for off center passes to approved destinations. Ensure files are secured, but accessible to authorized dormitory staff.
• Ensure all students departing from the dormitory each day have signed attendance rosters and that rosters are authenticated by authorized staff.
• Verify the accuracy of morning attendance checks recorded in the Center Information System (CIS) in collaboration with the Records department.
• Ensure student accountability. Monitor and control student movements between dormitories.
• Develop and implement group sessions to support student Career Success Standards skill development and ensure the staff is trained to facilitate groups.
• Implement and support PRH guidelines for student conduct to maximize student discipline, appropriate social engagement, program participation, and learning.
• Maintain inventory of dormitory supplies as budgeted. Distribute and order supplies as needed.
• Develop and implement dormitory incentive programs that promote the development of independent living skills, student credential achievement and student retention.
• Provide primary input for the recruitment of department staff for assigned shift; provide corrective action and progressive discipline as needed.
• Use discretion and judgement to resolve student issues to promote student retention.
• Verify and approve/disapprove assigned staff timecards and time off requests as appropriate.
• Orient, train and evaluate job performance of assigned Residential Advisors.
• Follow all healthcare guidelines in collaboration with medical staff and adhere to center protocols in managing emergency situations.
• Inspect dormitory areas daily to ensure compliance with policies for cleanliness, organization, and safety.
• Ensure staff participation in regular evaluations of student progress and case management meetings to provide input on social development, behavioral progress, and interventions as needed.
• Provide case note audits to ensure staff enter regular social development progress notes in the Job Corps Case Notes system using the RAP (Reason, Action, Plan) format. Ensure that confidential student information is not entered in Case Notes.
• Communicate with minor student guardian/parents as required to assure wellbeing and resolve issues.
• May utilize GSA vehicles to transport students to off-site learning and employment opportunities, appointments, and as needed for retrievals and other center-related needs.
• Provide on-call center support as warranted.
• Model positive behavior and a high level of conflict resolution skills at all times.
• Participate in department meetings and all mandated PRH and corporate training.
• Utilize information systems and handle student data in strict adherence to Job Corps and Strategix policies to protect student’s personally identifiable information (PII) and reduce network security threats.
• Adhere to and model Strategix servant leadership culture values: Honor Others, Inspire Vision, Choose Integrity, People First, Balance Focus with Flexibility, Serve with Humility, and Innovate and Disrupt.

Qualifications and Experience Minimum

High school diploma and two years’ experience working with youth in a residential setting. One-year supervisory experience. High level of conflict resolution and verbal communication skills. Effective relationship-building skills with students and staff. Information technology proficiency including MS Office. Unless waived by management, a valid driver's license in the state of employment with an acceptable driving record is required. Willingness to provide on-call center support as warranted.

Preferred

Post-secondary degree in human services or related field and four years’ experience working with youth.

Two years’ supervisory experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This job description is not intended to be all-inclusive. Employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate with or without notice. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, operate a computer, hand-held learning device and other office equipment, reach with hands and arms, and must occasionally lift and/or move up to 25 pounds such as unloading trucks, lifting luggage, and supplies. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to outdoor weather conditions ranging from cool in Winter to extreme heat in the Summer and Fall months, and occasional poor air quality. The noise level can vary from moderate to loud.