Senior Restaurant Manager

WHAT WE OFFER
• Diverse Culture • Comprehensive benefits - Medical, Dental, Vision & Life Insurance • 401 K • Competitive salary • Paid Time Off • Career Advancement Opportunities • Bonuses for qualified positions • And more!

SENIOR RESTAURANT MANAGER

The Senior Restaurant Manager manages all restaurant functions during opening, mid, or closing shifts. Key responsibilities include hiring, managing, supervising, and training restaurant team members and ensuring a Gold Standard guest experience.

Duties & Responsibilities:

Operational Execution

• Perform Open / Mid-Day / Closing duties
• Conduct daily briefings on matters of importance to the team
• Manage all necessary repair and maintenance issues
• Manage the Restaurant Risk Review audit process and implement necessary changes
• Manage local restaurant marketing, sales building, and community involvement
• Facilitate and participate in the Continued Education Program
• Exercise discretion and independent judgment
• Ensure 100% compliance with all Company policies and laws
• Make recommendations concerning development, promotion, and disciplinary action affecting team members
• Make hiring and termination recommendations to the General Manager
• Cooperate with the Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant

Food & Beverage Execution

• Ensure safety & sanitation
• Monitor food and beverage quality and execution
• Conduct Quarterly Food Reviews
• Prepare and receive orders of food and beverages
• Conduct weekly inventories to ensure that proper levels are stocked and assess ordering patterns and changes
• Monitor and validate daily prep production

Team Member Relations

• Coach, mentor, and discipline hourly team members
• Monitor and facilitate team member recognition

Service Execution and Guest Relations

• Train, coach and develop team members to ensure they are providing Gold Standard service to guests
• Manage guest relations and guest recovery

Necessary Skills and Requirements:

• A minimum of two years full service, high volume, casual dining restaurant management experience
• High personal integrity, professionalism, and maturity
• Ability to work in a fast-paced environment
• Solid relationship management and performance management skills
• Ability to motivate and direct team members and work effectively in a management team
• Exceptional interpersonal skills, with a focus on listening and questioning skills
• Strong writing and documentation skills
• Ability to absorb and retain information quickly
• Keen attention to detail
• Proven problem-solving abilities
• Exceptional guest service orientation
• Ability to stand and walk around a restaurant to supervise operations for 8-10 hours
• Ability to lift 50 pounds
• Ability to bend, stoop, and raise arms above head on occasion