Medical Receptionist/Assistant - Cleveland, OH

Stratford Medical Group is looking for a full time Medical Receptionist/Assistant to join our team of professionals!

About Us -

Stratford Medical Group is an established provider of medical treatments for a variety of men's sexual health issues. We have a history of satisfied patients because we offer experience and expertise in a professional clinic atmosphere.

Job Summary: We are seeking a Medical Receptionist/Assistant to join our team. This dual-role position requires an individual who is both customer-service oriented and clinically proficient. The ideal candidate will manage front desk operations while assisting healthcare providers - as needed - with patient care.

Receptionist Role Responsibilities:

• Greet patients in a friendly and professional manner upon arrival.

• Answer and direct phone calls, provide general information, and assist with inquiries.

• Ensure patients’ needs are addressed in a timely and efficient manner.

• Assist with patient check-in and check-out procedures, ensuring accuracy of information by providing the patients with the necessary forms to complete.

• Answer patient questions regarding services, clinic procedures, and policies.

• Coordinate with medical staff to ensure timely patient care.

• Manage patient inquiries, both in person and remotely, with a customer-focused approach.

• Keep the front desk and waiting area clean, organized, and stocked with necessary supplies.

• File and organize patient medical records according to established procedures.

• Ensure records are accessible and easily retrievable for healthcare providers and support staff.

• Ensure patient confidentiality and compliance with HIPPA regulations.

• Work closely with healthcare providers and support staff to ensure efficient clinic operations.

• Ensure patient records are accurate and up-to-date by inputting patient information into the clinic’s electronic health record (EHR) system.

• Assist with any other administrative tasks or responsibilities that may arise in support of the clinic’s daily operations.

• Maintain office supplies and order new supplies as needed.

Medical Assistant Responsibilities (as needed):

• Prepare patients for exams by taking vital signs and recording medical history.

• Communicate patient information to the healthcare providers and support staff as needed.

• Assist healthcare providers and support staff with procedures, such as in office treatments.

• Maintain sterilization and cleanliness of exam rooms and medical equipment.

Job Qualifications and Skills:

• High school diploma or equivalent.

• Medical assistant certification preferred.

• Prior experience in a medical office or healthcare setting is preferred.

• Strong communication and interpersonal skills, with a focus on patient care.

• Ability to handle multiple tasks simultaneously and prioritize effectively.

• Proficient in Microsoft Office Suite (Word, Excel) and Google.

• Strong organizational skills and attention to detail.

• Ability to maintain a professional appearance and demeanor.

• Must adhere to confidentiality and patient privacy standards (HIPAA compliance).

Compensation and Benefits:

• Competitive salary based on experience and qualifications/skills.

• Benefits: Medical, dental, vision insurance, paid time off, sick time, holiday benefits.

Stratford Medical Group believes in the importance of developing a professional staff and seeks to offer training and advancement opportunities from within.

Stratford Medical Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Ability to Commute:

• Independence, OH 44131 (Preferred)

Work Location: In person

Salary : $14 - $19