Project Manager (Contingent )

Job Purpose :

The Program Manager is responsible for developing and maintaining long-term relationships with our portfolio of Clients, ensuring the successful delivery of our solutions in line with customer needs and contract requirements. The role involves acting as the liaison between customers and cross-functional internal teams. The PM will also play a vital role in Strativia's Quality Program. By assisting the Quality Manager, we can ensure corporate is compliant with all quality assurance requirements to maintain and achieve ISO and CMMI certifications.

PM Responsibilities :

• Serve as the primary point of contact for customers, fostering long-term relationships.
• Communicate with customers via email, phone, online presentations, screen-share, and in-person meetings.
• Serve as subject matter expert of their contracts and for capturing data for quarterly program management reviews. Also responsible for identifying opportunities for organic contract growth (e.g., additional scope and / or level of effort / FTEs) and providing information on the period of performance and contract updates.
• Build trusted advisor relationships with key project stakeholders and executive sponsors.
• Ensure timely and successful delivery of solutions in accordance with customer needs and contract specifications.
• Clearly communicate the progress of monthly / quarterly initiatives to both internal and external stakeholders.
• Provide weekly status updates on all projects to executive management.
• Prepare and submit contract documentation (management plans) for all projects as required by the corporate QA department.
• Maintain client satisfaction through exceptional day-to-day service.
• Monitor and analyze customer usage and satisfaction with our services.
• Collaborate with the Sales team to onboard new clients and enhance existing client relationships.
• Act as the intermediary between the customer and internal teams.
• Create SOPs as required by project or to comply with corporate needs
• Ensure all contract deliverables, such as weekly and / or monthly reports, are accurate and submitted on time.

Employee Oversight and Support :

QA Responsibilities

Education and Qualifications :

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above, please contact us and join a dynamic, fun and, fast growing organization.

Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE / AA / Vets