Front Desk Associate (Floater)

Floater/On-call Front Desk Concierge Job Description.

We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises.

Floater Responsibilities:

• Support staffing requirements during shortages due to vacations, call-offs, holidays etc
• Assist in start-ups and new accounts
• Work special last-minute assignments
• Expect to work on weekends and holidays

Position Requirements

• Outstanding schedule flexibility
• Weekend and Holiday availability
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Reliable transportation
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Professional telephone etiquette and message delivery
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

• Experience in hospitality is a plus
• Experience in luxury busy retail environment
• Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.