What are the responsibilities and job description for the Lead Concierge / Supervisor position at Stratton Amenities?
Job Description
Job Description
Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.
The Lead Concierge / Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.
Key Responsibilities :
- Act as the face of the property, leading by example
- Facilitate communication between the property manager and the concierge team
- Exceed expectations by providing anticipatory service and smooth accommodations
- Address resident concerns and complaints promptly and professionally
- Conduct weekly meetings with the property manager to identify areas for improvement
- Manage team schedules and oversee weekly payroll
- Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
- Implement and enforce accountability measures, disciplinary action, and performance coaching
- Develop and implement new SOPs to continually improve concierge operations
- Foster a positive work culture and environment
- Enforce uniform and grooming standards
- Participate in monthly regional director calls
Position Requirements :
Secondary Responsibilities :
Experience Requirements :
Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.
