What are the responsibilities and job description for the Package Concierge position at Stratton Amenities?
Package Concierge Job Description
We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Norwalk, CT. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.
We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.
Availability: Full-time, Part-time
Position Requirements
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Takes pride and ownership in the position and property
- Ability to listen and react quickly to residents and guests requests in a genuine manner
- Have at least two year of hospitality experience
- Possess amazing interpersonal skills and exceptional guest service abilities
- Be organized, proactive, productive and self-motivated showing a positive attitude
- Maintain a neat and professionally well-groomed appearance
- Think clearly, quickly and efficiently and make concise decisions even under pressure
Main Responsibilities
- Greet and direct residents and visitors
- Acknowledge all residents, visitors and vendors at all times
- Greet future residents and create a memorable first impression
- Check-in future residents and scan their IDs prior to their scheduled tours
- Accurately log resident packages
- Notify residents when they have a package
- Perform package inventory audits
- Door-to-door Package Delivery
- Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- Cultivate and retain cohesive relationships with residents, guests and the onsite team
- Professional telephone etiquette and message delivery
- Monitor lobby and package room, and maintain organization and cleanliness
- Assist in the scheduling and completion of all amenities requests including residents move-ins, pet walking, dry-cleaning pick-ups and drop-offs, grocery and package delivery, housekeeping, etc.
- Ability to maintain confidentiality
- Walk the premises to ensure the highest standards are being met
- Perform all other duties as assigned by onsite management
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service.
