What are the responsibilities and job description for the System Engineer - Level 3 - Customer Facing Senior Manager position at Stratum Networks?
Stratum Networks is a rapidly growing information assurance and cybersecurity solutions
company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Level 3 System Engineer who would support one of our clients located in the Annapolis Junction, MD area.
CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.
Job Description:
Leadership and Team Management:
o Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
o Foster a culture of collaboration, innovation, and continuous improvement within the team.
Service Delivery Management:
o Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
o Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
Strategic Planning and Execution:
o Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
o Collaborate with stakeholders to align digital services with business objectives and technological advancements.
Technical Expertise and Solution Design:
o Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
o Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
Customer Relationship Management:
o Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
o Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
Budget and Resource Management:
o Manage financial resources, including budget planning and cost control measures.
o Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Required Skills, Experience, and Education:
Twenty (20) years of experience as an SE in programs and contracts of similar scope, type and complexity is required. Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a Bachelor’s degree.
Required Skills:
Ability to collaborate effectively across departments and with external stakeholders
Customer focused and result oriented
Demonstrated experience in team leadership, strategic planning, and project management
Excellent communication and interpersonal skills
Senior Level Management
Strong analytical and problem-solving abilities, with a keen attention to detail
Strong technical background with expertise in enterprise IT services
Desired Skills:
Information Technology Infrastructure Library (ITIL) V3 knowledge
PMP
IAT Level 2. CompTIA Security CE
Job Description:
Leadership and Team Management:
o Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
o Foster a culture of collaboration, innovation, and continuous improvement within the team.
Service Delivery Management:
o Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
o Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
Strategic Planning and Execution:
o Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
o Collaborate with stakeholders to align digital services with business objectives and technological advancements.
Technical Expertise and Solution Design:
o Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
o Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
Customer Relationship Management:
o Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
o Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
Budget and Resource Management:
o Manage financial resources, including budget planning and cost control measures.
o Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Salary: $140k - $264k depending on experience and contract.
Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays. Eligible for health care (single and family) immediately. 401(k) plan with employer match available.
Required Skills, Experience, and Education:
Twenty (20) years of experience as an SE in programs and contracts of similar scope, type and complexity is required. Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a Bachelor’s degree.
Required Skills:
Ability to collaborate effectively across departments and with external stakeholders
Customer focused and result oriented
Demonstrated experience in team leadership, strategic planning, and project management
Excellent communication and interpersonal skills
Senior Level Management
Strong analytical and problem-solving abilities, with a keen attention to detail
Strong technical background with expertise in enterprise IT services
Desired Skills:
Information Technology Infrastructure Library (ITIL) V3 knowledge
PMP
IAT Level 2. CompTIA Security CE
STRATUM NETWORKS OVERVIEW:
Stratum Networks is a rapidly growing information assurance and cybersecurity solutions
company with expert knowledge of implementing secure infrastructure, providing security
integration, development, assessment and training solutions. Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite Networks.
As leading experts in their fields, our certified and highly experienced network, software
development, IT support and security professionals are able to provide the necessary design,
implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit www.stratumnet.com.
Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All
qualified applicants will receive consideration for employment without regard to race, color,
national origin, gender, religion, age, disability, veteran’s status, or any other classification as
required by applicable law.
Salary : $140,000 - $264,000
