Operations Specialist

Description/Responsibilities

Responsibilities:

• Promote flyGATEWAY’s commitment to exemplary service and quality by the successful execution of the duties assigned
• Support flight operations by scheduling aircraft, students, and instructor resources with weather and operational needs.
• Liaise with maintenance supervisor and management to assure coordinated operations for predicted and unexpected aircraft maintenance
• Monitor flight schedule to ensure instructors have dispatched and checked in all flights, and audit invoices post-flight.
• Run billing and student curriculum reports to review for accuracy and correct errors.
• Complete student account balance collection
• Point of contact with university affiliations for student accounts, scheduling and billing.
• Work with Chief Instructor and Flight School Manager to support flight instructors to assure compliance with safety, FAA and customer service standards.
• Manage upkeep of employee TSA Security Awareness yearly training.
• Assist in ensuring all security and required documentation is on file for each student prior to flight.
• Maintain the highest standards of customer service through ongoing staff training and focused attention to the needs of our customers.
• Answer student/client inquiries and maintain proper paperwork in an organized and prompt manner.
• Keep the training facility a clean and inviting training space.
• Manage supply inventory and order as needed
• Other tasks and duties as assigned.

Qualifications

Qualifications and Competencies

• Word, Excel, Outlook, and other computer software knowledge required
• Must be tactful, courteous, and conscience of client needs
• Ability to multi-task and work in a fast-paced environment
• Must have excellent organizational and time management skills, along with outstanding verbal and written communication
• Customer Service experience in a professional environment preferred