What are the responsibilities and job description for the Operations Manager position at Stratus Building Solutions of Charlotte?
Benefits :
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Stratus Building Solutions of Charlotte
Operations Manager
Stratus Building Solutions of Charlotte is currently looking for an Operations Manager for a fast-growing and innovative green commercial cleaning company that is applying professional approaches to our industry. Our unique program solves many of the major problems that facility and property managers face today. Our ideal candidate is someone who understands the potential of an opportunity with dynamic growth who can mentor, coach, motivate and execute our program.
Responsibilities and Duties :
Build relationships with Stratus customers and Stratus business owners
Resolve customer inquiries and complaints
Conduct quality audits to guarantee high quality of service to our clients
Coordinate the start-up of service to new customers
Facilitate transfers of service from one franchisee to another
Quote and sell onetime services to existing customers
Train new franchisees; coach and develop existing franchisees
Conduct quarterly meetings with franchisees
Qualifications and skills :
Previous experience in sales, customer service, or other related fields
Strong communication skills and the ability to get along with people from diverse backgrounds
Ability to build rapport with clients
Deadline and detail-oriented
Bilingual : English & Spanish strongly preferred
Background in service industry, franchising, or janitorial operations is a plus (not required). No overnight travel. Occasional weekend and evening work.
Job Type : Full Time
Compensation :
Competitive Base Salary with bonus and commission opportunities
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