What are the responsibilities and job description for the Customer Service Associate position at Stratus Services?
Overview
Job Summary : A primary role of the Customer Service Associate is to process inquiries sent to the division’s centralized order distribution system. This includes order creation, uploading files, and verifying the preliminary information submitted by the customer. Provides an outstanding level of customer service to internal and external customers in conjunction with customer KPI’s in an accurate, timely, efficient and professional manner. Displays a welcoming disposition and reinforces the ease of conducting business with our organization.
Our Exceptional Benefits Plan includes :
- Supportive & Friendly Culture
- Manage national accounts for Fortune 500 companies
- Medical, Dental, Vision coverage options
- Flexible Spending & Health Savings Account
- Company paid Life Insurance
- 401k with Employer Contribution
- Company paid Short / Long Term Disability
- Generous Paid Time Off program Holidays
- Career Growth Opportunities and Career Mapping
- Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors
- Per diems available when traveling
Stratus is one of the nation’s largest brand implementation companies. We are made up of 1,100 employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life! We deliver versatile solutions for some of the nation’s largest and most recognized brands. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.
Responsibilities
Essential Responsibilities :
Qualifications
Skills :
Education, experience, certifications :
eeo / mfdv
