AVP, System Operations Manager

Stratus is seeking an experienced System Operations Manager to join our team. The ideal candidate will have at least 10 years of experience in insurance and will be responsible for overseeing management and support for multiple systems, managing cross-functional teams, and maintaining strong relationships with the business, vendors, and development teams. This role requires a leader who can drive the ongoing systems management, oversee the successful implementation of fixes, enhancements and projects, while serving as a key point of contact for business stakeholders.

Requirements:

• 10 years of progressive technology leadership experience, with a strong focus on system management and application support ownership
• Proven experience in managing technical projects and overseeing the delivery of complex applications within the insurance sector, preferably in specialty/commercial insurance
• Knowledge of specialty insurance practices, such as Bordereaux processing, would be beneficial
• Demonstrated ability to think strategically and develop creative solutions, and to understand and discuss complex technical concepts
• Excellent written and verbal communication to clearly convey technical information to both technical and non-technical stakeholders
• Ability to make timely and informed decisions under pressure, especially during critical incidents
• Demonstrated success managing in a multi-vendor environment including global services
• Ability to influence and align stakeholders across business and IT
• Expertise in improving IT operational efficiency and service delivery across the IT organization
• Strong business acumen, with excellent verbal and written communication skills
• Familiarity with IT service management frameworks like ITIL would be beneficial

Education:

• A bachelor s or master s degree in information systems, business administration or a related field, or equivalent work experience

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