What are the responsibilities and job description for the Patient Advocate position at Stratus?
Job Details
Job Location: Corporate Headquarters - Irving, TX
Salary Range: Undisclosed
Description
Job Overview:
The Patient Advocate is responsible for answering patient and insurance calls routed to the Billing and Collections department. In addition, is responsible for resolving patient billing issues, processing patient payments and reducing accounts receivable delinquency.
Primary Job Responsibilities:
- Resolve client billing issues and rescue accounts receivable delinquency, while maintaining excellent customer service, in a timely manner
- Identify issues contributing to account delinquency
- Provide timely follow-up on payment arrangements
- Review open accounts for collection efforts
- Make outbound collection calls in a professional manner while keeping and improving customer relations
- Scan and fax documents pertaining to patient accounts
- Maintain updated accounts on Strategic AR Dashboard
- Must adhere to HIPAA regulations, Company Confidentiality and Code of Conduct
- Perform other duties as assigned
Qualifications
Education/Experience:
- High School Diploma or equivalent is required
- Minimum of 1 year of Patient Collections experience
Qualifications:
- Strong problem solving and analytical skills
- Strong attention to detail with an eye for accuracy
- Excellent customer service skills
- Superior written and verbal communication skills
- Familiar with HIPAA guidelines and procedures
- Familiarity with insurance explanation of benefits
- Familiarity with ICD-9/10 and CPT codes
- Proficiency in Microsoft Office - especially Excel and Word
- Ability to work independently and adapt to a fast-paced environment
- Creative, self-disciplined and capable of identifying and completing critical tasks with a sense of urgency
Required Licenses/Certifications:
- None
Physical Requirements:
- Ability to sit for extended periods of time
- Repetitive movement of fingers and hands
- Reaching with hands and arms
- Ability to lift up to 20 pounds
- Talking and hearing
- Clarity of vision at 20 feet or less
Mental Requirements:
- Read, evaluate and interpret data
- Data entry
- Perform mathematical functions
Work Environment:
- Standard office environment
Hazards:
- None
