What are the responsibilities and job description for the Technical Trainer position at Stratus?
Stratus is seeking a dynamic and highly skilled Technical Training Specialist to support an enterprise-wide digital transformation. This individual will play a key role in upskilling business users by providing relatable, job-specific training that empowers teams to use Microsoft 365 and data tools more effectively in their day-to-day work.
The ideal candidate combines deep technical proficiency with strong communication and facilitation skills, translating software capabilities into practical, business-oriented solutions for non-technical users.
Key Responsibilities:
- Analyze business challenges and identify areas of opportunity that may be addressed through technical training.
- Design and deliver engaging, role-specific training sessions focused on, but not limited to, Microsoft 365 tools—especially Excel, Power Query, Power BI, Power Automate, and Teams.
- Develop easy-to-understand training materials and use-case-based demonstrations that reflect the real tasks of business users.
- Lead live trainings, facilitate workshops, and host office hours to guide employees through technology adoption and troubleshooting.
- Help business users transition from manual processes to efficient, automated workflows.
- Serve as a go-to resource for questions about system interoperability (e.g., Power BI and Power Automate integration).
- Collect user feedback, identify common challenges, and iterate training approaches accordingly.
- Partner with IT and business teams to create structured, user-friendly templates and solutions that support process improvement and data self-service.
- Champion a proactive training approach—meeting users where they are and reducing friction during tech adoption.
Required Skills & Experience:
- Proficiency in all Microsoft 365 tools with the ability to translate knowledge into tangible solutions and training outcomes.
- Advanced proficiency in Microsoft Excel, including formula design, templating, data modeling, and structuring user-friendly solutions.
- Expertise in Power Query, including data extraction, transformation, and self-service strategies for business users.
- Strong understanding of Power BI and Power Automate, and how Microsoft’s tools interconnect across the ecosystem.
- Demonstrated experience training non-technical audiences; ability to break down complex topics in a relatable and digestible way.
- Experience building training programs or materials that align with specific business functions.
- Ability to evaluate and redesign manual processes to increase efficiency through technology.
- Excellent facilitation, presentation, and communication skills.
- Empathy and patience when working with users at varying levels of tech literacy.
Preferred Qualifications:
- Background in the insurance industry, particularly claims or operational functions.
- Familiarity with legacy systems (e.g., Lotus Notes) and helping organizations modernize.
