Restaurant Host/Hostess

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview

The Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing positive, attentive, courteous, and efficient service to guests throughout their dining experience. He/she is also responsible for maintaining par level and service quality of menus. 

Responsibilities

• Employees must always be positive, attentive, friendly, helpful, and courteous to all guests, managers, and other employees. 

• Greet and seat guests at appropriate tables promptly. 
• Be attentive to guests’ needs and assist in providing a pleasant dining experience. 
• Be familiar with the reservation system (Resy) and actively use it during operations. 
• Know how to properly take and input reservations for all outlets, and seat guests according to restaurant layout and reservation system seating assignments. 
• Ensure quality control of menus regarding cleanliness and appearance. Notify management of the current menu level and number of replacements needed. 

• Perform opening and closing duties according to the established side work checklist. 
• Ability to answer the telephone, check voicemails, and return phone calls according to standards. 
• Have complete knowledge of standards of service for receiving a room service order. 
• Have a thorough knowledge of menus, hours of operation, and current specials in all applicable departments. 
• Assist servers, bartenders, and bussers in the servicing of guests as needed. 

• Know and understand the state liquor laws. 
• Ensure overall guest satisfaction. 

Qualifications

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. 

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
• Approach all encounters with guests and employees in a positive, attentive, friendly, courteous, and service-oriented manner. 
• Attend all hotel-required meetings and training. 
• Maintain regular attendance in compliance with Hotel Effie Standards, as required by scheduling, which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform. 

• Comply with Hotel Effie Standards and regulations to encourage safe and efficient hotel operations. 
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. 
• Must be able to cross-train in other hotel-related areas. 
• Must be able to maintain the confidentiality of information. 
• Must be able to show initiative, including anticipating guest or operational needs. 

• Perform other duties as requested by management. 
• Always maintain a positive, friendly, and warm demeanor. 
• Flexible and long hours are sometimes required. 
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
• Ability to stand during the entire shift.