What are the responsibilities and job description for the Director of Operations position at Streamline Brands?
As the Director of Operations, you will play a pivotal role in leading execution and coordinating operational activities across multiple locations (8-12), catering to diverse demographics and spanning large geographical areas. The ideal candidate will drive operational excellence, ensure a world-class customer experience, and spearhead the execution of strategic initiatives to promote profitable growth and efficiency within the organization through the school leadership team. This is an exciting opportunity for a visionary leader to significantly impact the growth and success of Streamline Brands.
Responsibilities:
- Provide strong leadership and strategic direction to school leadership and staff to ensure consistent operational excellence across all locations.
- Implement and maintain standardized operational procedures, best practices, and performance metrics to maximize efficiency and productivity.
- Recruit, train, and manage school leadership and staff to ensure high performance, motivation, and adherence to company policies and procedures.
- Develop and implement strategies to cater to diverse demographics, ensuring inclusive and tailored services to meet the needs of different communities.
- Ensure ongoing maintenance, cleanliness, and brand standards, including the interior, exterior, pool, and pump room, are maintained to ensure a safe and welcoming environment for staff and customers.
- Champion a customer-centric culture and ensure high levels of customer satisfaction through effective communication, issue resolution, and service quality standards to drive retention.
- Monitor and uphold high service delivery standards, customer satisfaction, quality assurance, and brand standards across all swim school locations.
- Ensure all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law, to minimize risk and liability.
- Leverage financial data and reporting to analyze business trends and adjust to deliver revenue and enrollment growth profitability.
- Effective budget management and cost-saving measures without compromising the quality of the services or the brand.
- Cultivate a positive, inclusive workplace culture that encourages staff retention through team building, recognition, and growth opportunities.
- Ensure schools leverage effective local marketing strategies, have a strong social media presence, and build relationships within the community.
- Cultivate a collaborative relationship with the hosted partner to ensure the ease of operations. (If applicable)
Job Type
- Full-time
- Weekdays, Weeknights and Weekends required
- 40 hours a week (typically 40 hours a week; seasonality can impact this)
- Work Location: Hybrid with travel
- Travel: Up to 75% visiting schools, meetings, and conferences
Requirements
- Bachelor's degree in business administration, operations management, or a related field; Master's degree preferred.
- 5-7 years in multi-unit operations management, ideally within the education, sports, or recreation industry.
- Proven track record of successfully managing operations across diverse demographics and geographical areas, demonstrating adaptability and cultural competence.
- Strong leadership skills with the ability to inspire and align teams toward common operational goals.
- Knowledge of safety and regulatory requirements related to aquatic facilities and experience in managing compliance across multiple locations.
- Excellent communication skills, with the ability to effectively collaborate with internal and external stakeholders.
- Ability to multi-task in a fast-paced environment while being agile and taking initiative.
- Strong critical thinking skills and proactive approach to problem-solving.
- Must be able to lift 30 lbs. and be on your feet for long periods.
- CPR, First Aid, and AED certifications are required within 90 days of hire. (training provided)
- Lifeguard and Certified Pool Operator certifications are preferred.
- Aquatics management or swim instruction experience is a plus.
Benefits
- Paid Training
- SafeSplash® Brands Curriculum Certification
- Bonuses Opportunities
- Flexible Hours
- Free Swim Lessons for immediate family of employees
- Career Growth
- Health Insurance
- Paid-Time Off
- 401k
#slbspo
