Product Manager, CCBHC/State Reporting

Job Description:

About Streamline Healthcare Solutions

Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.

Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high-growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology.

Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.

Summary of the Product Manager, CCBHC/State Reporting

The Product Manager is responsible for the product planning and execution of assigned product modules throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with Implementation, Development, Sales, Marketing and Support to ensure revenue and customer satisfaction goals are met. Working in the Compliance Services team, the Product Manager is responsible for being the subject matter expert for assigned compliance modules. The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals. In this role, this person will mainly focus on the CCBHC components of our SmartCare Product as well as state specific reporting requirements.

Job Functions of the Product Manager, CCBHC/State Reporting

• Coordinate the design, development, and delivery of features supporting CCBHC or State compliance and functionality in the EMR platform

• Serve as the primary subject matter expert on compliance certification standards, reporting requirements, and workflows

• Collaborate with internal and external stakeholders to gather, document, and prioritize requirements for compliance-related features and workflows

• Define and maintain the product roadmap, aligning with company goals and evolving compliance regulations

• Act as the Product Owner in Agile/Scrum teams, writing and prioritizing user stories, refining backlog items, and ensuring team alignment.

• Analyze business processes and translate complex requirements into functional and technical specifications

• Work with development, QA, and UX teams to ensure deliverables meet requirements and user needs

• Stay up-to-date with SAMHSA guidelines, state-specific guidelines, CCBHC criteria, and behavioral health trends

• Coordinate with customer success teams to gather feedback and ensure customer satisfaction with assigned functionality

• Provide training and documentation for internal teams and end-users on new features and enhancements

• Create user guide and training documentation on the SmartCare Product modules assigned along with providing trainings as requested

• Other duties as assigned

Requirements of the Product Manager, CCBHC/State Reporting

• Bachelor's degree (B.A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

• 2 years in product management, product ownership, or business analysis, preferably in the healthcare or EMR software domain. Or 2 years in Behavioral Healthcare setting with direct work experience in a CCBHC organization or direct experience in a compliance or quality management role.

• Direct experience with CCBHC standards, behavioral health reporting, or compliance requirements is strongly preferred

• Strong understanding of EMR software development lifecycle and Agile methodologies

• Excellent analytical, problem-solving, and organizational skills

• Proficiency in requirements gathering, business process mapping, and user story creation

• Familiarity with HL7, FHIR, or other healthcare interoperability standards

• Ability to communicate complex technical concepts to non-technical stakeholders

• Strong leadership and decision-making skills

• Excellent verbal and written communication skills, especially in documentation and presentations

• Collaborative mindset to work effectively across teams and departments.
  

Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.