Front Desk Receptionist

Front Desk Receptionist

Full Job Description

Streamline Sports Physical Therapy (SSPT) is a growing physical therapy clinic located in Southeast Idaho. We pride ourselves on 4 foundational pillars: integrity, compassion, quality, and community. Front Desk Reception at SSPT requires being proactive, operating at a high level, and providing a superior patient experience. Our Front Desk Receptionist is responsible for an exceptional first impression with patients and for providing clinic/patient relationships. The position requires customer service, scheduling, reporting, operating phone systems and an electronic medical records system. SSPT operates Monday through Friday, with half days on Friday. Full-time employees have access to paid holidays and paid time off, employer match Simple IRAs, health insurance plans, and dental/vision coverage.

Job Details:

• $12-$14/hr starting wages DOE
• Advancement potential
• Full-Time/Part-Time positions available

Streamline Sports Physical Therapy Requests:

• Cover Letter
• Resume
• Personality Inventory/Assessment: sign up for a free account at crystalknows.com and take the 1) DiSC, 2) Enneagram, 3) 16 Personality Types, 4) Big 5, 5) Strengths, 6) Values, 7) Work Behavior, 8) SELF inventories. Go to “downloads” tab, download the Personality Poster, and submit it with your application.
• Application questionnaire responses

Qualifications & Requirements:

• High School diploma required
• Degree from accredited institution in related field preferred
• Must be proficient in customer service, including but not limited to in-person/telephone communication
• Must be proactive in problem solving and customer satisfaction
• Excellent time-management and multi-tasking skills required
• Computer competency/skill required
• Experience with WEBPT EMR and Weave phone system preferred
• Proficiency in Microsoft Word, Excel, Outlook preferred

Major Responsibilities:

• Cultivating patient relationships and a unique experience within the reception area
• Patient check-in/check-out
• New/Current patient intake
• Competence in insurance benefit verification, pre-authorization, and explanation of benefits
• Scheduling of patient appointments with accuracy and efficiency
• Patient payment collection
• Telephone etiquette, both incoming and outgoing
• Printing, Faxing, Scanning Documents

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Pocatello, ID 83201 (Required)

Ability to Relocate:

• Pocatello, ID 83201: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $14