What are the responsibilities and job description for the Account Growth Manager position at streamline 🏦 🕺 🚘?
About Us
Streamline is a leading enterprise finance technology company that's changing the way lenders originate and manage loans. We're committed to delivering innovative solutions that simplify and transform the automotive finance experience.
We're seeking a seasoned Customer Success Lead who will champion the end-user experience and drive customer engagement across our platform. This individual will be responsible for designing and executing training, onboarding, and retention programs that exceed customer expectations and set new standards in the industry.
Job Requirements:
- Develop and implement training programs that empower users to get the most out of our technology.
- Design and execute onboarding strategies that ensure a seamless customer experience.
- Collaborate with cross-functional teams to ensure a unified approach to customer success.
What We're Looking For:
- 3 years of experience in customer success, account management, or a related SaaS environment.
- Proven ability to design and implement training and retention programs that drive measurable results.
- Exceptional interpersonal and communication skills, with a talent for building lasting relationships.
- A proactive, results-driven mindset with the determination to thrive in a fast-paced, high-energy startup culture.
- A passion for revolutionizing customer experiences in an industry on the brink of transformation, and an eagerness to grow into a leadership role.
- Experience with CRM management, implementation, and/or migration a plus.
