What are the responsibilities and job description for the Automotive Finance Specialist position at streamline 🏦 🕺 🚘?
Company Overview
Streamline is an enterprise finance technology company that enables lenders to enhance origination quality and capture more volume by connecting underwriting guidelines to dealers in real-time. We were incubated at the West Herr Automotive Group and are expanding nationwide with lender partners.
Job Description
We're seeking a dynamic Customer Success Lead who will champion the end-user experience and drive customer engagement across our platform. This role involves designing and executing training, onboarding, and retention programs that delight our customers and set new standards in the industry.
Key Responsibilities
- Enhance the End User Experience by leveraging customer feedback and performance data to continuously improve our platform and service.
- Develop Training & Onboarding Programs to create comprehensive training modules and onboarding strategies that empower users to fully harness our technology.
- Design & Manage Customer Processes by building and refining processes for managing sales opportunities, addressing customer issues, and streamlining communications.
Requirements
- 3 years of experience in customer success, account management, or a related SaaS environment.
- Proven ability to design and implement training and retention programs that drive measurable results.
- Exceptional interpersonal and communication skills, with a talent for building lasting relationships.
This role offers an exciting opportunity to grow into a leadership position and contribute to shaping the future of automotive finance.
