Loan Interviewer

Responsible for handling a variety of member service calls and online/virtual banking in a prompt and courteous manner.  Resolves member questions and problems regarding all account information, including loans, payments, automatic transfers, interest rates, Visa, Debit, certificates, wires, ACH, and online services.  Cross sells Credit Union services and supports all functions within the Call Center. Prepares loan applications for credit approval and disburse approved loans. Assists with loan processing, servicing, and new accounts as assigned. Professionally assists and serves members. Responsible for growth of loan department with competitor payoff opportunities and outbound calls. Performs specific assigned side-jobs including various clerical functions and assists the Communications Center with duties as required.  Serves members promptly and professionally.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the effective and professional completion of Virtual Loan Specialist functions.
   1. Receives and processes member telephone, online and virtual loan and share questions and complaints in a professional and timely manner.
   2. Completes research and resolves loan documentation errors or discrepancies; takes corrective action in the member’s best interest. 
   3. Provides general information to members on Credit Union policies, procedures, and programs. Ensures that services are provided in accordance with policy and legally compliant. 
   4. Provides basic information to members on accounts, payments, interest rates, NADA vehicle values, loan options, and share accounts and other programs.
   5. Interviews and performs loan functions, collects information, and completes the loan application correctly for loan decisioning. Prepares and completes loan documentation for the member to sign. Offer and capture any other of the members business during the interview process. 
   6. Maintains and projects the Credit Union's professional reputation.
   7. Recognizes growth opportunity; offer extended products and services on loans and share accounts. 
2. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
   1. Assists and replaces area personnel as needed. 
   2. Keeps supervisor informed of area activities and significant problems.
   3. Completes required reports and records accurately and promptly.
   4. Attends and participates in meetings as required.
3. Assumes responsibility for related duties as required or assigned. 
   1. Performs related clerical, receptionist, and call center duties as needed.  
   2. Keeps informed regarding policy and procedure change. Assists in verifying accounts, copying checks, and mailing correspondence.
   3. Keeps work area clean, secure, and well maintained.
   4. Actively and professionally cross sells Credit Union services.
   5. Assists other departments, as necessary.

PERFORMANCE MEASUREMENTS

1. Virtual Loan Specialist functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures. 
2. Good business relations exist with members.  Member problems and complaints are promptly and professionally addressed and resolved.
3. Accurate and complete information about Credit Union products and services is provided to members.
4. Good working relationships and coordination exist with area personnel and with management.  Appropriate assistance is provided to area staff as needed.  Supervisor is informed of activities.
5. Required reports and records are accurate, complete, and timely.
6. The Credit Union's professional reputation is conveyed and maintained.
7. Productivity is maximized with outbound calls and loan products are offered when applicable. 

Benefit Opportunities: 401(k) with employer matching contribution, Dental Insurance, Employee assistance program, Employee loan rate discount, Employee referral program, Health Insurance, Holiday pay, Investment consulting, Long-term disability insurance, Life and AD&D insurance, Paid bereavement leave, Paid parental leave, Paid time off (personal, PTO, sick, vacation), Professional development assistance, Short-term disability insurance, Tuition reimbursement, Vision insurance

Other Compensation Opportunities: Goal-based Organizational Annual Bonus, Position-based Monthly Incentive

Job & Pay Type: Full-time, Non-Exempt

Pay Range: $17.10 - $25.64/hour

Pay Frequency: Bi-weekly

Salary : $17 - $26