Help Desk Analyst

Overview

Stress Engineering Services Inc. (SES) is a premier provider of engineered solutions and professional engineering consulting services across all engineering disciplines and has been serving clients since 1972. Over the last 53 years, we have built a sound reputation of unsurpassed technical excellence and superior customer service by employing highly trained and experienced professionals with the highest standard of performance. Approximately 80% of current SES business is repeat or direct referral, a testament to our commitment to quality. We take on some of industry’s most difficult problems, utilizing approximately 290 employees, including 148 engineers across offices in Houston; Cincinnati; Waller, TX; and Calgary, Alberta, Canada. Stress Engineering Services is an independent, employee-owned engineering firm. We are an equal opportunity employer, a drug-free workplace, and offer a comprehensive benefit package along with excellent opportunities for advancement.

Stress Engineering Services Inc. provides custom engineering solutions across various industries including evaluating the safety of oil refineries to the design of consumer products. We specialize in design and analysis, thermal and fluid sciences, instrumentation, and testing.

We are currently seeking a Help Desk Analyst to join our team. The Help Desk Analyst will provide support for Stress Engineering Services, Inc. (SES) information systems, working under the supervision and guidance of the SES IT Director. SES operates primarily in a Microsoft environment but does maintain several Red Hat Linux servers.

The Help Desk Analyst's role is to enable engineers to excel in their projects by maintaining and identifying issues within the company's infrastructure and providing day-to-day support to staff. Responsibilities include troubleshooting SES systems, identifying recurring issues through a root cause analysis mindset, and providing technical assistance across the organization, contributing to the overall success of SES.

This is an in-office position located in our Houston, TX office.

Responsibilities

Duties will include but are not limited to the following:

• Manage and resolve support tickets using the ticketing system.
• Provide informal, one-on-one training sessions to SES staff.
• Diagnose and support conferencing systems and related activities as required.
• Address and resolve computer issues and basic TCP/IP network problems.
• Troubleshoot software-related problems, including those with Microsoft Office, Adobe Acrobat, and various other engineering applications.
• Handle daily helpdesk inquiries originating from the ticketing system.
• Configure and deploy new computers for employees using Microsoft Intune.
• Install necessary software on computers as needed.
• Procure Computer equipment.
• Create and manage computer user accounts within the Microsoft 365 environment.
• Document system configurations and standard operating procedures.
• Assist in maintaining data integrity and security protocols.

Perform additional duties as assigned.

Qualifications

Required Qualifications:

• Possess at least one relevant IT certification—such as CompTIA A , Network , Linux , Microsoft Certified: AZ-104, MCTS, MCITP, MCP, MCSA, or MCSE—or a degree in Information Technology or a related field.
• Excellent verbal and written communication skills, capable of engaging empathetically and effectively across phone, email, and in-person interactions.
• Strong ability to multitask successfully.
• Possess the technical skills to develop technology used to improve business systems.
• Applicants must have U.S. Person status to perform the duties of this position.

Preferred Qualifications:

• A minimum of two years' experience supporting Microsoft Windows computers, Microsoft Azure, Intune, and TCP/IP networks.
• Hands on Experience with Azure and Office 365 products.
• Basic proficiency with Linux or UNIX based operating systems.
• Experience with Network Licensing such as FlexLM, OpenLM, RLM, etc.
• Experience supporting engineering applications such as ABAQUS, ANSYS, AutoCAD, Inventor, and SolidWorks
• Experience with HP workstations, laptops, servers, and printers.

Stress Engineering Services is an independent, employee-owned engineering firm. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.