What are the responsibilities and job description for the Studio Supervisor Job at Stretch Lab in Chelsea position at Stretch Lab?
Reception Supervisor - Central London
- Locations across Fitzrovia, Notting Hill, Chelsea & Soho
- 30,000 - £35,000 OTE
StretchLAB is a chain of boutique studios that specializes in 1-on-1 Assisted Stretching. Our 4 studios are situated in the heart of London : Oxford Circus, Notting Hill, Chelsea, and Soho, with more to come.
About the role :
The Reception Supervisor role is both the first point of contact for our clientele and for our Reception team. You are responsible for managing the reception team and ensuring that they and you maintain a high level of customer service, enhancing the customer experience, monitoring studio standards, and supporting studio management and the wider team. You and the team will deal with any customer complaints in a timely and professional manner, with yourself as the first point of contact / escalation for the team.
Sales will be a major part of your role, and your salary will be commensurate with targets, so you will need to be confident in upselling packages and memberships to our clients, managing the Stretchologist team to maximize your selling prowess.
Part of your role will also be monitoring your reception team to ensure they are hitting targets and helping them improve their sales ability. You will also be part of the hiring and training process for new receptionists for our studios.
Our ideal applicant is : Proactive, reliable, enthusiastic, proud, professional, and of course, has an interest in health and fitness.
What you’ll do :
What you'll bring :
Desirable :
What we offer :
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Salary : $30,000 - $35,000
