What are the responsibilities and job description for the Head of Channel Sales - LATAM position at Stretchlab Miami Midtown?
Lead Flexologist
StretchLab is seeking an experienced health/fitness professional with leadership aspirations to lead our team of stretching therapists, or Flexologists. This is an amazing opportunity to propel your fitness career in a new modality that is taking the fitness industry by storm.
Your goal is to be the "right hand" person to your GM. Your GM retains general operational oversight of the studio. Below are the key areas that you need to influence and execute in your role. You will receive training and guidance into these sections.
Essential Duties & Responsibilities:
New Flexologist Onboarding (variable on hiring needs) Practical interview Preparation of employee prior to FTP (pre-work hands-on practice) Touch base after FTP to review strengths/weaknesses and provide coaching Ongoing Quality Control (1:1 coaching with employees) – conversion and member retention focus (1-2 hr/wk) Flex Conversion <50% - 1:1 monthly role playMember Retention – review member utilization per flex Monthly Team Meeting - Lead Flex is training flex staff (2 hr/mo) Continuing Ed – stretching topics Sales role playing
Job Task Analysis
Administration
StretchLab is seeking an experienced health/fitness professional with leadership aspirations to lead our team of stretching therapists, or Flexologists. This is an amazing opportunity to propel your fitness career in a new modality that is taking the fitness industry by storm.
Your goal is to be the "right hand" person to your GM. Your GM retains general operational oversight of the studio. Below are the key areas that you need to influence and execute in your role. You will receive training and guidance into these sections.
- New Flexologist Onboarding: Ensuring every member has a quality experience on the bench with every Flexologist. This process starts right when a new team member is hired. Every Flexologist needs adequate training and attention before attending their FTP workshop. Post-FTP it is imperative good habits are reinforced and bad ones are addressed and corrected. This time period encompasses the first 90 days of employment, this is a key time period in the employee's development.
- Studio Experience Quality Control and Operations: Our prospects and members deserve a high quality experience every time they visit the studio. Understanding what that experience should look like is imperative. From there, being a resource to your team members to guide them to executing this experience is a key function to a StretchLab studio.
- Monthly Meeting Rhythms: Meeting rhythms with your leadership team (Franchise Owner/GM) will be imperative to running the studio. GMs and Lead Flexologists of studios meet on a weekly basis to discuss outstanding business. For the Lead Flex, that relates to the information above. Additionally, the Lead Flex will be in charge of monthly team meetings and development of staff.
Essential Duties & Responsibilities:
- Deliver one-on-one assisted stretch sessions (20-30 hrs/week minimum), including but not limited to:
- Encourage and motivate clients throughout stretch sessions
- Build StretchLab membership and retain current clientele
- Ensure safety of clients in regards to proper stretch techniques and enforce StretchLab policies and safety rules
- Handle member concerns when applicable
- Field Intro sessions with prospective members
- Assist sales associates and General Manager with studio tour and sales as needed
- Maintain strong social media presence to client membership and retention
- Clean and maintain all equipment in order to ensure it is available for client use at any given time
Administration
- Observation of Flexologists and studio operations: observe the note-taking on ability of Flexologist to complete different components of stretch experience and ability to facilitate appropriate
