What are the responsibilities and job description for the Sales and Customer Support Representative position at StretchLab Sioux Falls?
Full Job Description
StretchLab is a leading wellness brand dedicated to helping individuals achieve their flexibility and mobility goals through customized assisted stretching sessions. Our mission it to provide a fun, engaging, and results-driven experience for our clients. StretchLab Sioux Falls is looking for a dynamic sales associate/customer service representative to join our team and contribute to our growth and success.
POSITION OVERVIEW
Stretchlab is currrently seeking a high-energy and compassionate individual to help grow our brand. If you are passionate about wellness and motivated by sales, this is the perfect opportunity for you. There is also a potential to utilize social media skills to help grow our brand!
KEY RESPONSIBILITIES/DUTIES
Front Desk Sales and Customer Service:
- Foster relationships with current and potential members.
- Execute sales strategies to drive membership and services sales.
- Assist the General/Sales Manager with the sales process of lead generation, follow up, and close
- Comfortable with prospecting through lead management via calling, texting, and emailing
- Comfortable working independently and unsupervised at times
- Book and confirm stretches
- Manage the front desk to greet and check-in clients and prospects when they enter the studio
- Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
- Maintain acceptable level of personal sales production
- Present available services to current or prospective members
- Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
- Ensure studio is clean and tidy
Community Outreach:
- Engage with the local community through partnerships and special events (health fairs, grand openings, marathons, and community events) to promote the club and attract new clients.
REQUIREMENTS:
- Strongly self-motivated, enthusiastic, and results oriented
- Excellent communication and customer service skills required
- Must be a team player
- 1 year of fitness sales or relevant sales experience is preferred
- Excellent written and verbal communication skills.
- Ability to manage and drive multiple revenue streams including memberships and retail
- Able to accurately establish priorities and adapt quickly to changing needs
- Must have excellent organization, strong communication and interpersonal skills in person and over the phone
- Professional, punctual, reliable, neat and organized
- Strong attention to detail and accuracy
- Trustworthy and ability to handle confidential information
- Ability to work harmoniously with co-workers, clients and the general public
- Proficiency with computers and Studio software
- Work well under time constraints and meet deadlines
* Studio hours are 8-7pm Mon-Thurs, 8-5 Friday, 9-2 Saturday. This role would require closing shifts 2 days/week, rotating Saturdays and help filling in as necessary.
COMPENSATION & PERKS:
- Free membership
- Discount on health/wellness and recovery products
- Commission paid on membership sales and retail products
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 8 – 12 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Sioux Falls, SD 57108 (Required)
Ability to Relocate:
- Sioux Falls, SD 57108: Relocate before starting work (Required)
Work Location: In person
Salary : $16
