What are the responsibilities and job description for the CSR - Customer Service Representative position at StretchLab Tampa Bay?
JOIN THE STRETCHLAB MOVEMENT:
StretchLab is transforming wellness with our cutting-edge one-on-one assisted stretching and recovery services. As the industry trailblazer, we've built a legacy as the premium offering in the space. At our core is a team culture that's as rich in diversity as it is in expertise—with professionals hailing from fields like physical therapy, chiropractic medicine, exercise science, and personal training. Now, with over 500 locations worldwide and growing, we're looking for charismatic brand ambassadors —go-getters and self-starters—who are eager to contribute to the studio culture, drive sales revenue and champion the overall wellbeing of the membership. Join the movement where movement is medicine.
MEMBER SERVICE ASSOCIATE
A Member Service Associate (MSA) is the front line professional responsible for assisting prospects and members by addressing their inquiries, resolving issues, and ensuring they have a positive experience with our product and services. MSA’s are essential in building and maintaining customer satisfaction and loyalty.
Key Responsibilities:
- Customer Interaction: Responding to customer queries via phone, text, email, chat, or in person.
- Issue & Conflict Resolution: Handling complaints, troubleshooting problems, and finding solutions to customer concerns in an empathetic manner.
- Product/Service Knowledge: Being well-versed in the company’s offerings to provide accurate and timely information.
- Order Management: Assisting with placing, tracking, or modifying orders.
- Documentation: Recording customer interactions and feedback for internal use.
- Upselling/Cross-Selling: Recommending additional retail products or add on services when appropriate.
- Policy Adherence: Following company guidelines and procedures while interacting with customers.
- Report Management & Support:
Essential Skills:
- Communication: Clear verbal and written communication skills.
- Empathy: Understanding and addressing customer concerns with patience and care.
- Problem-Solving: Quickly identifying issues and providing effective solutions.
- Multitasking: Managing multiple customer interactions simultaneously.
- Technical Skills: Familiarity with CRM software, basic troubleshooting, and possibly specific product knowledge.
- Conflict Resolution: Handling challenging situations professionally and diplomatically.
Tools Commonly Used:
- CRM Systems: Club Ready
- Communication Platforms: Phone systems, live chat tools, and email.
- Knowledge Bases: Internal resources for reference.
- Productivity Tools: Scheduling software.
SCHEDULE:
Full-time
LOCATIONS:
10423 Ulmerton Rd. Largo, FL 33771
&
2653 Ulmerton Rd. Clearwater, FL 33762
Job Type: Full-time
Pay: $17.00 - $26.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- Are you available to work weekends? Do not apply if not.
Ability to Commute:
- Saint Petersburg, FL 33704 (Required)
Work Location: In person
Salary : $17 - $26