What are the responsibilities and job description for the Stretch Professional - Lead Flexologist position at StretchLab Twelve Bridges?
Lead Flexologist Job Description
StretchLab is seeking an experienced health/fitness professional with leadership aspirations to lead our team of stretching therapists, or Flexologists™. This is an amazing opportunity to propel your fitness career in a new modality that is taking the fitness industry by storm.
Your goal is to be the “right hand” person to your GM. Your GM retains general operational oversight of the studio. Below are the key areas that you need to influence and execute in your role. You will receive training and guidance into these sections. Must have at least 1 year of experience working as a Flexologist.
· New Flexologist Onboarding: Ensuring every member has a quality experience on the bench with every Flexologist. This process starts right when a new team member is hired. Every Flexologist needs adequate training and attention before attending their FTP workshop. Post-FTP it is imperative good habits are reinforced and bad ones are addressed and corrected. This time period encompasses the first 90 days of employment, this is a key time period in the employee's development.
· Studio Experience Quality Control and Operations: Our prospects and members deserve a high quality experience every time they visit the studio. Understanding what that experience should look like is imperative. From there, being a resource to your team member's to guide them to executing this experience is a key function to a StretchLab studio.
· Monthly Meeting Rhythms: Our prospects and members deserve a high quality experience every time they visit the studio. Meeting rhythms with your leadership team (Franchise Owner/GM) will be imperative to running the studio. GMs and Lead Flexologists of studios meet on a weekly basis to discuss outstanding business. For the Lead Flex, that relates to the information above. Additionally the Lead Flex will be in charge of monthly team meetings and development of staff.
Essential Duties & Responsibilities:
● Deliver one-on-one assisted stretch sessions (20-30 hrs/week minimum). Including but not limited to:
o Encourage and motivate clients throughout stretch sessions
o Build StretchLab membership and retain current clientele
o Ensure safety of clients in regards to proper stretch techniques and enforce StretchLab policies and safety rules
o Handle member concerns when applicable
o Field Intro sessions with prospective members
o Assist sales associates and General Manager with studio tour and sales as needed
o Maintain strong social media presence to client membership and retention
o Clean and maintain all equipment in order to ensure it is available for client use at any given time
Leadership and Management responsibilities (10 hrs/week)
● New Flexologist Onboarding (variable on hiring needs)
● Practical interview
● Preparation of employee prior to FTP (pre-work hands-on practice)
● Touch base after FTP to review strengths/weaknesses and provide coaching
● Ongoing Quality Control (1:1 coaching with employees) – conversion and member retention focus (1-2 hr/wk)
● Flex Conversion <50% - 1:1 monthly role play
● Member Retention – review member utilization per flex
● Monthly Team Meeting - Lead Flex is training flex staff (2 hr/mo)
● Continuing Ed – stretching topics
● Sales role playing
Job Task Analysis
Administration –
· Observation of Flexologists and studio operations: observe the note-taking on ability of Flexologist to complete different components of stretch experience and ability to facilitate appropriate "ecosystem"
· Evaluation and coaching of new Flexologists: emphasize Flexologists role in the complete stretch experience (hardskills, soft skills, technical skills) as they relate to clients' flexibility training program
· Performance review for all Flexologists: complete quarterly meetings to establish strengths, opportunities for growth, and goals for each Flexologist
· Continuing education: ability to develop and deliver coherent presentations for Flexologists/employees and other studio/franchise/corporate leadership
· Collaborate with GM to create studio culture that aligns with StretchLab (5) Values and provide a support system for Flexologists to voice praise, concerns, and questions
Knowledge - Advanced anatomy and physiology
· Foundational and some advanced understanding of injury and tissue recovery
· Applied understanding of human biomechanics and associated theories
· Foundational understanding of red flags and referral practices
· Foundational and some advanced movement assessment understanding (MAPS)
· Understanding and application of principles of periodization (and continuity of care)
· Foundational understanding leadership and team development
Technical Skills
· Experience and familiarity with a note-taking system for continuity of care/member experience
· Proficiency in common software/applications (email/Gmail, Google Drive/Microsoft, etc.)
· Competency with the creation/editing of presentations, spreadsheet(s) and document(s)
· Advanced competency in ClubReady functions
Hard Skills
· Foundational and some advanced proficiency in providing physical stretch experience
· Able maneuver a studio environment, stand for extended periods of time, and/or change physically demanding postures frequently
· Able to adjust stretching techniques to accommodate own ergonomics and client's stretch according to appropriate safety guidelines and variations/differences in anatomical needs
Soft Skills
· Comfortable with public speaking and has the ability to create change
· Communicates effectively with team members and other members of leadership
· Exhibits empathy and understanding and able to develop rapport with clients and team members
· Ability to critically think and problem solve (biomechanics and leadership)
Benefits/Perks
- Fantastic and supportive studio culture
- Part-time role, flexible schedule (30 hours) in an enjoyable studio environment with occasional outdoor events
- Bonus pay
- Referral program
- Growth opportunities: Master Flexologist™
- Generous Employee Retail Discount
- Great compliment to other fitness gigs
- 401K program option
StretchLab is the category leader in assisted stretching and is changing people's lives for the better with flexibility training! Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, StretchLab has created a variety of offerings to empower clients to ‘Live Long’. StretchLab has gathered a team of experts already certified in an array of related fields including physical therapy, chiropractic medicine, yoga, Pilates, and more. StretchLab brought in the world’s leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab’s proprietary Flexologist ™ training ensures that our clients receive a world class stretching session.
