What are the responsibilities and job description for the Fitness Membership Sales and Operations Manager position at StretchLab?
Benefits :
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Are You a Membership Sales Expert with Operational Savvy?
StretchLab, a premier studio dedicated to improving clients’ mobility and wellness through assisted stretching, is looking for a experienced Membership Sales and Operations Manager to lead our team to new heights. If you're a go-getter with a proven track record in membership sales, overcoming objections, and consistently exceeding quotas, we want to meet you! The Membership Sales and Operations Manager will lead membership acquisition efforts and oversee studio operations. In this role, 90% of your focus will be on acquiring new members and driving revenue, with the remaining 10% dedicated to ensuring the smooth day-to-day operations of the studio. If you’re passionate about sales and thrive in a boutique fitness or wellness environment, this is the role for you!
Primary Responsibilities (90% - Membership Sales) :
Membership Acquisition : Own and execute the membership sales process, consistently meeting and exceeding new member targets.
High-Volume Prospecting : Engage with prospects daily through calls, emails, in-person interactions, and follow-ups, making 50 calls per day.
Lead Generation & Management : Develop and execute strategies to generate a continuous pipeline of high-quality leads, including grassroots and community-based marketing initiatives.
Sales Process Mastery : Effectively communicate the value of memberships, overcome objections, and close sales to secure long-term commitments.
Boutique Studio Expertise : Leverage your knowledge of boutique fitness or wellness environments to tailor sales strategies for maximum success.
Client Relationships : Build strong, lasting relationships with members by addressing their needs and providing excellent service.
Secondary Responsibilities (10% - Operations) :
Daily Studio Management : Oversee and manage the studio’s daily operations, ensuring seamless workflows and excellent client experiences.
Recruit & Retain Talent : Attract, hire, and onboard top-performing sales associates, fostering a supportive and high-performing team culture.
Team Leadership : Motivate and manage the sales team to consistently achieve goals and deliver exceptional results.
Operational Independence : Confidently handle studio operations under the guidance of the rules set by the franchisor and the franchisee, proactively resolving issues as they arise.
Qualifications :
Experience : 2 years of direct membership sales experience, preferably in boutique fitness, wellness, or a similar studio setting.
Sales Mastery : Proven success in consistently exceeding membership sales quotas and overcoming objections.
Grassroots Marketing : Skilled in community-based marketing strategies that drive awareness and leads.
Operational Knowledge : Experience managing daily operations and fostering a strong team culture.
Leadership Skills : Demonstrated ability to lead, coach, and motivate a high-performing sales team.
Self-Motivation : A self-starter with a passion for sales and a drive to exceed expectations.
What We Offer :
Competitive Salary Commission : A performance-driven compensation structure with significant earning potential.
Career Growth : Opportunities for advancement in a growing health and wellness brand.
Supportive Environment : Join a team dedicated to delivering exceptional service and achieving outstanding results.
If you’re a sales-focused professional with a knack for operations and are ready to make a big impact, apply now to join our team and help us grow!
