What are the responsibilities and job description for the Fitness Wellness Member Customer Service Specialist position at StretchLab?
Benefits : Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off
StretchLab Park Ridge
We are looking for motivated individuals who can commit 35 hours per week, including Saturdays. This is an hourly position with base plus monthly bonus on performance. ARE YOU PASSIONATE ABOUT HELPING PEOPLE? Do you appreciate and understand the benefits of Assisted Stretching? Are you ready to be a part of the Leader in Assisted Stretching and a Top US Franchise?
With over 500 studios open nationwide, this is an amazing opportunity to gain experience in a new modality that is taking the health & wellness industry by storm! StretchLab is currently seeking a high energy, passion-filled and network motivated individuals that is fitness-minded and has a love for community and our brand. This is an hourly plus commission & bonus opportunity.
Position : The role of the Front Desk Sales Associate is to work with the Studio Manager in promoting the growth of the studio with new membership sales by following up with digital leads phone / text and booking them into Intro Sessions. Presenting the membership options at first visit opportunities. The role also assists with retaining current members with a top of the line member experience & customer service. Grassroots Marketing & Social Media Marketing to grow StretchLab brand awareness, fun out of studio pop up events to drive clients to the studio. Fitness knowledge, management, membership sales & customer service experience is required. This is a full-time position, 30-35 weekly hours. Schedule flexibility very important and includes working Saturdays & some evenings! Advancement opportunities available. Responsibilities :
Assist with the sales process of lead generation, follow up, membership sales presentation & close.
Book and confirm stretch appointments & intro sessions. Assess first time appointments.
Social Media Studio posting, Email marketing, Grassroots Marketing, out of studio pop up events.
Manage the front desk to greet and check-in clients and prospects when they enter the studio
Conduct tours of the facility while establishing a relationship and targeting an individual’s needs and wants
Maintain a high level of member retention with exceptional customer service & proactive communication.
Maintain a high level of membership sales production & sales goals
Emphasize and enforce the objectives of the studio as a fitness and wellness provider
Present available services, memberships & packages to current & prospective members
Book quality appointments and follow-up with leads and missed intro sessions
Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
Key Holder, ensure the studio is open in the AM or close in PM.
Other duties as assigned
Requirements :
Excellent membership sales, phone & text communication, and customer service skills required.
Health or Fitness Membership Sales experience required.
Social Media & Canva Savy
Goal-oriented with an ability to achieve sales in memberships for one-on-one assisted stretch
Ability to learn and use the Club Ready software system
Ability to stand or sit for up to 6 hours throughout the workday.
Must be fluent in English and have excellent communication skills via in person, phone and email
Must be able to work under pressure and meet tight deadlines
Must have proficient computer skills
Compensation & Perks :
Competitive compensation based on experience
Commission on Membership Sales
Bonus on studio growth
Paid Time Off
Free Parking
Free StretchLab Membership
Huge opportunities for growth within the studios, including additional sales and management & regional management opportunities as we expand to other locations.
Welcome to StretchLab - Bing video
Stretchlab | Don't just stretch - get stretched
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Stretch Lab Corporate.
