What are the responsibilities and job description for the Sales Associate/Front Desk - Fitness Studio position at StretchLab?
StretchLab Columbia, MD is Transforming Lives—One Stretch at a Time
At StretchLab Columbia, we believe movement is freedom—and every stretch is a step toward a better life. Our one-on-one assisted stretching sessions help athletes, desk workers, seniors, and everyday movers unlock greater flexibility, reduce pain, and live more vibrant lives.
We’re not just another wellness studio—we’re part of a bigger movement, and we’re looking for a high-energy Sales Associate who’s excited to grow with us, inspire others, and make a real difference.
If you’re a people person who loves fitness, thrives in a fast-paced environment, and gets fired up about closing sales while building authentic connections, StretchLab Columbia wants to meet you.
What You'll Do
As a Sales Associate at StretchLab Columbia, you are the heartbeat of the studio—often the first smile a client sees and the trusted guide who helps them start their wellness journey. Your mission? Turn curiosity into commitment and create an exceptional experience every step of the way.
Sales & Membership Growth
- Make 50 outbound calls per day to follow up with leads, reconnect with past guests, and book intro stretch appointments.
- Host studio tours and guide first-time clients through their visit with contagious energy and professionalism.
- Close membership and package sales by connecting each guest’s goals with StretchLab’s powerful services.
- Handle objections gracefully, focusing on solutions and building trust.
- Promote and upsell retail products and add-on services that align with client needs.
Client Experience & Studio Operations
- Create a welcoming, energetic studio vibe that encourages every guest to feel like part of the StretchLab family.
- Juggle multiple priorities—checking in guests, booking appointments, answering calls, and assisting with day-to-day needs.
- Support Flexologists and studio operations, jumping in wherever needed to keep the experience seamless.
- Keep the front desk and lobby client-ready—clean, organized, and inviting at all times.
- Manage lead pipelines using ClubReady (or a similar CRM system) with precision and consistency.
Community & Marketing Support
- Assist with marketing efforts, including social media content creation and local events to drive awareness and bring in new leads.
- Represent StretchLab Columbia with pride both inside the studio and in the local community.
Who You Are
- You have sales experience in fitness, wellness, or service industries (think gyms, spas, salons, boutique studios).
- You’re comfortable making outbound calls and confident handling objections while staying upbeat and solutions-focused.
- You’re organized, goal-driven, and skilled with CRM and scheduling platforms.
- You’re a natural relationship builder, especially for clients new to assisted stretching and wellness.
- You’re proactive, detail-oriented, and love taking ownership of your results.
- You’re available for at least one weekend day and can commit 20–25 hours per week.
- You live locally and have a reliable commute to Columbia, MD.
- You’re motivated by performance bonuses and love the energy of a commission-driven role.
What You’ll Get
- Competitive hourly pay commission monthly bonuses
- Career growth opportunities within a fast-growing national brand
- A positive, inclusive studio culture where your contributions are valued
- Ongoing training and support to help you excel
- The chance to make an immediate impact on people’s lives through movement and connection
Ready to Make a Difference?
If you’re passionate about wellness, driven to succeed, and excited to help people move better and live better every day, we’d love to hear from you.
Apply today—and start stretching your potential with StretchLab Columbia!
Job Type: Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 20 – 25 per week
Benefits:
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $15 - $20