Assistant Service Manager | Memphis, TN

Description

Stribling Equipment, LLC is one of the largest John Deere Dealerships selling new and used construction, compaction, forestry, and concrete equipment in Mississippi, West Tennessee, and Arkansas. We also provide parts and service, rental equipment, and training services. Due to our continued growth, we are seeking a highly motivated Assistant Service Manager to support our team.

This role is ideal for individuals looking to kickstart a rewarding career at a John Deere dealership. If you're prepared for an exciting journey filled with opportunities, Stribling is here to offer the training you need for limitless earning potential and advancement!

Primary Duties and Responsibilities: 

• Maintain schedule of shop and fieldwork
• Assign personnel to specific work orders and provide resources that will assist Service Technicians repair customer's equipment.
• Supervise the opening, updating, and closing of repair/work orders for the shop and field.
• Plan assistance and accomplishment of key performance goals and objectives
• Profit and Loss (P&L) accountability
• Maintain and monitor detailed records of repair orders, and other required data including but not limited to DOT requirements, payroll information, and asset service records.
• Administer product improvement programs from John Deere for machines assigned to the branch operation.
• Order and maintain needed shop and field service supplies
• Ensure customer satisfaction through phone calls and on-site visits if needed
• Coordinate with our corporate team to remain informed and current on John Deere programs, warranties, and machine specifications
• Monitor technical and KPA training assignments, coordinate work schedules to promote training accomplishment, and report training accomplished to the service team
• Inspect and enter data for internal machines as well as customer machines
• Machine monitoring & required action for machines assigned to the branch operation
• Customer Service and Support

Qualifications

• An Associate or Bachelor's Degree in applicable fields such as Business Administration, Agriculture Economics, Agricultural Engineering, Agribusiness, Construction Management, Forest Resource Management, etc. is required; experience may be considered instead of education
• Prior experience in the Agricultural or Construction Industry is highly preferred
• Having previous experience in a leadership or supervisory position is beneficial
• Proficient use of computers and software such as Microsoft Office Suite and other web-based applications
• Knowledge of practical business and mechanical concepts is advantageous.
• Solid Time Management Skills in a Highly Productive Environment
• Strong Interpersonal and Communication (verbal & written) Skills
• Detail-Oriented, Organized, and Able to Multi-Task
• Ability to Build Strong Customer Relationships
• Ability to Work Well Within a Team Environment

Benefits:

• Great Compensation Opportunities
• John Deere Certification
• Climate Controlled Environment 
• Company Provided Promotional Clothing
• Exceptional Incentives & Benefits
• Medical | Dental | Vision Insurance
• Company-paid Short-Term and Long-Term Disability Insurance
• In-House Training
• 401(k) Retirement Plan
• Advancement Opportunities

Training:

As an Assistant Service Manager, you will enroll in our 90-day training program that will involve job shadowing and training by our experienced service team, training from the various departments with which you will interact regularly, and exposure to our corporate culture and leadership. This field-based training will assist in your education of our industry, customers, and solutions and allow you to observe these skills taught in action. Throughout the program, you will receive training on customer relationship skills, John Deere equipment, and dealership operations.

Stribling Equipment promotes a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check, MVR, and drug test upon offer acceptance.

Stribling Equipment, LLC is an Equal Opportunity Employer