What are the responsibilities and job description for the Customer Service Representative position at Strickland Brothers 10 Minute Oil Change?
Location: Winston-Salem, NC
Company: Strickland Brothers 10 Minute Oil Change
Why Join Us?
At Strickland Brothers, we don’t just offer jobs—we provide careers with purpose.
Our Mission: We strive to be the leading automotive services company that delivers superior service to our customers and enhances the lives of our teammates and communities.
When you join our team, you’ll become part of a company that is passionate about creating opportunities for growth, both personally and professionally. With a commitment to career development and advancement, you’ll have access to tools, training, and mentorship to help you achieve your full potential.
We’re also a team that works hard and plays hard. If you have a sense of humor and a relentless ambition to win, you’ll fit right in with our dynamic culture!
Customer Service Representative
Are you passionate about providing top-notch customer service and resolving challenges with professionalism and care? At Strickland Brothers, we’re searching for a motivated and detail-oriented Customer Service Representative to join our team. This role is vital in ensuring an excellent customer experience while supporting operational excellence across our locations.
About the Role
As a Customer Service Representative, you’ll play a key role in handling damage claims, resolving customer complaints, setting up fleet accounts, and ensuring customer inquiries are addressed efficiently through various communication channels, including phone, email, and online platforms. You’ll also help manage Strickland Brothers’ online reputation by thoughtfully responding to negative reviews, showcasing our commitment to excellent service.
What You’ll Do:
- Manage Claims: Process and follow up on damage claims with accuracy and a solutions-oriented approach.
- Resolve Customer Complaints: Address customer concerns promptly and professionally, ensuring a positive resolution.
- Answer Inquiries: Provide timely and accurate information to customers via phone, email, and chat regarding services, pricing, and appointments.
- Set Up Fleet Accounts: Assist in establishing and managing fleet accounts, ensuring accurate setup and smooth communication with business clients.
- Respond to Reviews: Monitor and respond to negative reviews online, addressing customer concerns with professionalism and a focus on resolution.
- Collaborate with Teams: Partner with operations and field teams to resolve customer issues and improve service delivery.
- Maintain Records: Ensure thorough documentation of customer interactions and outcomes for tracking and reporting purposes.
- Additional Duties as Needed: Support the team with various tasks and projects that arise to help maintain operational excellence.
- Promote Brand Values: Represent Strickland Brothers’ commitment to exceptional service and customer care in every interaction.
What We’re Looking For:
- Customer Service Experience: 2 years in a customer service role, preferably in a fast-paced or service-oriented environment.
- Problem-Solving Skills: Ability to think critically and resolve issues efficiently while maintaining a positive customer relationship.
- Communication Excellence: Strong verbal and written communication skills with a friendly, professional tone.
- Technical Proficiency: Familiarity with Microsoft Office, CRM systems, and other communication tools.
- Adaptability: Ability to multitask and prioritize in a dynamic work environment.
- Team Player: A collaborative attitude and willingness to assist colleagues to achieve team goals.
- Relentless Ambition: A strong drive to succeed, solve problems, and deliver outstanding results.
