What are the responsibilities and job description for the Automotive Service Manager position at Strickland Plumbing, HVAC & Electric, Inc.?
Job Summary
Job opening for Automotive Service Manager
Benefits:
- Health insurance
- Paid time off
- Incentive/Commission Pay
- 401K Match
- Dental/Vision Insurance
Pay Frequency:
- Weekly
Schedule:
- Monday to Friday
- Day shift
Job Summary
This position will include maintaining a schedule of shop and field work, assigning personnel to specific work orders and providing direction to Service Technicians in the repair of equipment.
Essential Functions
- Supervise all Service Department personnel.
- Supervise the opening and closing of work orders for control of each shop job.
- Manage the budget and oversee forecasting.
- Profit and Loss (P&L) accountability.
- Maintain and monitor detailed records of time and performance of Service employees.
- Maintain DOT records, titles and registration of vehicles and equipment.
- Stays current on all fleetio programing for scheduled maintenance.
- Assist getting quotes for repairs as need and finding the most cost efficient.
- Providing purchase orders for employees for all non service work vehicle requests.
- Order and maintain needed shop supplies.
- Monitor customer satisfaction through phone calls and on-site visits.
- Coordinate with parent company on programs, warranties and technical machine problems.
- Report status of shop goals and objectives achievement to General Management.
- Supervise work of admin personnel and provide support.
- Act as site safety coordinator in conjunction with Human Resources.
- Monitor training needs and provide for the delivery of such training as required.
Qualifications
- Two-year certificate from college or technical school and/or five years of related experience as a manager in a similar environment preferred.
- Strong business acumen and PC proficiency required, particularly in MS Office applications.
- Excellent communication and customer service skills required.
- Knowledge of company specific software.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Shift:
- Day shift
Work Days:
- Monday to Friday
Experience:
- Auto service management: 5 years (Required)
- Automotive repair: 5 years (Required)
Work Location: In person