What are the responsibilities and job description for the Patient Enrollment Specialist position at Stride MD?
Job Title: Patient Enrollment Specialist
Position Overview:
StrideMD is seeking a dedicated and empathetic Patient Enrollment Specialist to join our growing team. As the first point of contact for potential patients interested in our remote patient monitoring program, you will play a vital role in guiding them through the enrollment process. The ideal candidate will possess exceptional communication skills, a strong work ethic, and a genuine passion for patient care. This is a full-time, in-office position within a fast-paced environment, where you will ensure a seamless and supportive experience for each patient.
Key Responsibilities:
- Serve as the primary contact for potential patients, introducing them to StrideMD's remote patient monitoring program and assessing their eligibility.
- Provide clear and comprehensive information about services, addressing inquiries and emphasizing program benefits in a patient-friendly manner.
- Personalize solutions to meet patient needs and guide them through the enrollment process, ensuring they feel supported and confident.
- Maintain accurate and detailed records of patient interactions, leveraging insights to improve enrollment strategies.
- Collaborate with healthcare providers and internal teams to optimize the patient enrollment process.
- Meet and exceed patient engagement and enrollment targets, contributing to program growth and success.
- Organize and schedule patient appointments, manage medical records, and coordinate insurance documentation.
- Respond promptly and accurately to patient calls and inquiries, ensuring their needs are addressed with care and professionalism.
- Participate in ongoing training to expand knowledge of company services and enrollment procedures.
- Adhere to all company policies and compliance standards.
Qualifications:
- Excellent communication and interpersonal skills, with a demonstrated ability to build rapport and trust with patients.
- Experience in patient-facing or customer service roles; call center experience is a plus.
- Strong ability to deliver exceptional service while maintaining a patient-centered approach.
- Empathy, patience, and a commitment to helping patients navigate the enrollment process.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Proficiency in MS Office and CRM software is preferred.
Education:
- Bachelor’s degree in Healthcare Administration, Business, or a related field is preferred. Relevant experience will also be considered.
Schedule:
- Availability for shifts from 9:00 AM to 5:00 PM, 10:00 AM to 6:00 PM, or 12:00 PM to 8:00 PM, with flexible scheduling options.
Compensation:
- Total compensation ranging from $45,000 to $70,000.
Benefits:
- Dental, health, and vision insurance
- Paid time off
- Long-term disability insurance
- Short-term disability insurance
Join StrideMD and be part of a team dedicated to improving patient care through innovative remote monitoring solutions!
