Document Processor - (Remote, Contractor)

K12 believes in Education for Any One. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

The Document Processor is responsible for reviewing and processing enrollment applications, student enrollment documentation and student file maintenance. This role routinely exercises technical skills in our systems, is expected to maintain reliable attendance, and consistently achieve job-specific performance standards. Maintaining compliance to state and school standards is a key responsibility.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Process, verify, and maintain information associated with prospective and existing student accounts, student activity and enrollments.
• Adheres to the Document Processing guidelines and procedures outlining quality and productivity expectations as well as attendance expectations.
• Ensure school and state compliancy guidelines are met for all incoming enrollment documents.
• Enter enrollment documents such as transcripts, birth certificates, proof of residency, and immunizations into student records system.
• Establish secure access to student records with sensitive information (e.g., special education documents)
• Proactively update the supervisor of assignment status and any delays.
• Escalate incoming and outgoing student record requests to Escalation Team.
• Attend regular team huddle meetings and other meetings as necessary.
• Maintain schedule flexibility including weekend shifts, holidays overtime.
• Perform organizational clerical tasks and other tasks as needed.

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

Minimum Required Qualifications:

• HS diploma or GED
• 0-1 Year of Experience OR
• Equivalent combination of education and experience

Certificates and Licenses: None required.

System Requirements:

• Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.
• Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
• Ethernet connection is preferred.

OTHER REQUIRED QUALIFICATIONS:

• Physical requirements: sedentary work requiring typing, hearing, speaking, extensive reading and repetitive motions.
• Ability to maintain a professional home office without distraction during our hours of operation.
• Attend virtual training via web cam.
• Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)
• Strong attention to detail.
• Ability to respond appropriately to feedback and guidance from Quality Assurance and management.
• Ability to routinely review, understand and apply compliance guidelines to received documents.
• Strong written communication skills for logging rejection/approval notes.
• Ability to work both independently and within a team-oriented environment.
• Ability to prioritize effectively and manage priorities to deliver and drive results.
• Ability to learn and utilize systems and programs such as Microsoft Office (Outlook, Word, Excel), Web proficiency.
• Ability to clear required background check.

Desired Qualifications:

• Proficient with MS Office products (specifically Outlook to send emails including attachments, ability to check calendars and schedule meetings.
• Ability to use Microsoft Excel for basic excel skills (looking for skills such as filtering, sorting, simple calculations, data entry on excel, and ability to read and understand a spreadsheet).
• Salesforce experience.
• Previous experience with Stride/K12
• Previous experience in working in a call center environment

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a home-based position and open to all 50 states of United States.

Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.

• We anticipate this position will pay $14.50 per hour. This is a temporary/contractor role and you will be an employee of Upwork. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age,, or genetics, or any other characteristic protected by law.