Enterprise Client Success Manager

Strider Technologies is on a mission to deliver strategic intelligence that enables faster, more confident decision-making for organizations around the world. As the leading strategic intelligence company, Strider empowers organizations to secure and advance their technology and innovation. We leverage cutting-edge AI technology and proprietary methodologies to transform publicly available data into critical insights. These insights enable organizations to proactively address and respond to risks associated with state-sponsored intellectual property theft, targeted talent acquisition, and supply chain vulnerabilities.

Job Summary:

As an Enterprise Client Success Manager at Strider, your role is to drive impactful results for our clients by ensuring they get the most value from our suite of products and services. Your ultimate goal is to deliver an exceptional client experience from contract signature to renewal, maximizing retention and expanding our footprint within enterprise accounts. If you are passionate about client success, possess a proactive mindset, and believe in Strider’s mission to safeguard innovation, you could be the perfect fit for this role.

Key Responsibilities: 

• Client Journey Ownership: Lead clients through every phase of their journey with Strider, from contract signature to renewal. You will be responsible for kickoff meetings, training, onboarding, and conducting regular business reviews.
• Client Expansion: Identify opportunities for expanding the Strider product portfolio with existing clients. Partner with the sales team to align the right solutions with client needs at the right time.
• Cross-Functional Collaboration: Partner with internal teams, including product, sales, and engineering, to bring the best resources and expertise to clients when they need it most.
• Ethical Leadership: Uphold confidentiality and integrity in all client interactions, maintaining the trust and security that is core to Strider’s mission. 
• Proactive Client Management: Anticipate client needs and challenges, providing solutions before they escalate. Respond quickly to client requests, acting with urgency and professionalism. In every client interaction, we strive to exceed expectations by adhering to the following principles:
  • Be prepared for every client interaction.
  • Be proactive by anticipating client needs and opportunities.
  • Be professional through our actions and dress during client interactions.

Key Qualifications: 

• 3-5 years of successful client success experience, or equivalent experience in a client-facing and/or consulting role. 
• Established track record of enabling clients to achieve results. 
• Demonstrated high learning agility with ability to quickly comprehend Strider’s unique capabilities and data sets.  
• Proven self-starter, who’s comfortable in a fast-paced and sometimes self-directed, startup environment.  
• Excellent verbal and written communication skills.  
• Engaging personality who can connect with clients and resolve client concerns.  
• Strong time management and organizational skills.  
• Available to travel up to 20% for client engagements.  

Preferred (Bonus) Qualifications: 

• Previous experience in a Client Success role in a SaaS, DaaS, or Intelligence company. 
• Previous experience working with large enterprise clients (Annual revenues greater than $10B). 
• Previous experience working with or familiarity with Corporate and Information Security clients, especially Counterintelligence, Insider Risk, and Supply Chain Risk programs.
• Previous experience in the U.S. military, defense, and/or intelligence community.
• Previous experience in Corporate and Information Security, especially Counterintelligence, Insider Risk, and Supply Chain Risk programs.
• Previous sales or demand generation experience.
• Proficiency in a foreign language, especially Mandarin, Russian, or Persian (Farsi). 

Benefits:

• Competitive Compensation
• Company Equity Options
• Flexible PTO
• Wellness Reimbursement
• US Holidays (Office Closed)
• Paid Parental Leave
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Plan

Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.