What are the responsibilities and job description for the Director of Customer Success Management position at Striim, Inc.?
Striim, (pronounced "stream" with two i's for integration and intelligence), is a unified data integration and streaming platform that connects clouds, data, and applications with unprecedented speed and simplicity to deliver the right data at the right time. Striim is used by enterprise companies to monitor events across any environment, build applications that drive digital transformation, and leverage true real-time analytics to provide a superior experience to their customers. At our company, we believe and expect all of our employees to operate as one with unlimited potential and dignity.
Striim is looking for a passionate, driven, and customer-focused Director of Customer Success Management to join our team. In this role, you will be the primary point of contact for our customers, helping them maximize the value of the Striim platform. This role aligns closely with customers to ensure smooth onboarding, adoption, and ongoing success with the Striim product suite, driving customer satisfaction and retention.
Responsibilities
- Customer Onboarding & Adoption: Guide customers through the onboarding process, ensuring successful deployment of Striim's platform. Work with customers to understand their business needs and assist them in using Striim effectively for their use cases.
- Relationship Management: Build and maintain strong relationships with key members of our customers to ensure continued alignment to strategic business value. Serve as the voice of the customer internally, sharing feedback to drive product enhancements.
- Customer Advocacy & Retention: Drive customer satisfaction through regular check-ins, proactive outreach, and identifying opportunities to deliver additional value. Reduce churn by ensuring customers realize ongoing success with Striim's platform.
- Performance Tracking & Reporting: Monitor customer health and success, including Striim usage, engagement, and outcomes.
- Renewals & Upsell: Partner with the Sales teams to ensure contract renewals and drive upsell opportunities based on the customer's evolving needs.
- Problem Resolution: Proactively address and resolve any customer concerns or challenges in a timely and effective manner, working closely with Support, Product, and Engineering teams as needed.
Requirements
- 10 years' proven experience in a Customer Success or Account Management role, preferably within the software, SaaS, or data integration industries.
- Strong understanding of data integration, streaming analytics, or related technologies.
- Excellent communication, presentation, and interpersonal skills.
- Ability to effectively manage multiple customer relationships and priorities.
- Strong problem-solving skills with a customer-first mindset.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Experience with customer success tools or platforms (e.g. Salesforce) is a plus.
- Technical aptitude with the ability to quickly learn new software products and concepts.
- Bachelor's degree in business, computer science, or a related field (preferred).
- Data integration and Cloud Experience: Azure and GCP (Critical), snowflake, databricks, data warehousing.
- Open to travel: 30-50%.
Compensation
$180,000 - $200,000 USD on an annualized basis.
Additional compensation may include commission-based variable pay.
We offer
- Competitive salary and pre-IPO stock options
- Comprehensive health care plans (medical, dental and vision), including medical and dependent FSA
- Retirement plan (401K)
- Paid Time Off (Vacation, Sick & Public Holidays)
- The chance to contribute to and shape an upbeat, fully engaged culture
Applications are accepted on an ongoing basis until the position is filled.
Our company culture fosters entrepreneurship and nurtures our team members to grow with the company. Come join a Silicon Valley startup focused on delivering a product that's loved by its customers and primed to be a core part of the cloud data stack.
We are an equal opportunity employer, and we value diversity at our company.It is in our best interest to continue to foster an environment of diversity, equity, and inclusion to bring the most value to our workforce, customers, and partners. All applicants are considered for employment without attention to race, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, veteran status, or disability status.
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Salary : $180,000 - $200,000
