Support Specialist

What We Strive For

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. Recognized with ten prestigious workplace awards, including LinkedIn’s 2024 Top Startups in Denver, we’re setting a new standard in kidney care. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.

What You’ll Do

As a Support Specialist, you will provide efficient and effective support by diagnosing, troubleshooting, and resolving problems to ensure smooth operations and minimize downtime. You should possess excellent communication skills, technical proficiency, and a strong commitment to customer satisfaction.

 Essential Functions

• Serve as initial point of contact for end-users seeking technical assistance via tickets, phone, or email.
• Respond to customer inquiries and technical issues within the defined SLA.
• Utilize Knowledge Base articles to resolve issues in real time.
• Get clarifying information for tickets that need to be escalated to more senior staff.
• Assist end users in setting up and configuring laptops and phones
• Identify documentation that needs to be updated and make necessary recommendations to make documentation clearer.
• Manage and prioritize support tickets to ensure timely resolution of customer issues.
• Continuously improve processes and procedures related to technical support.
• Assist in the inventory management of IT equipment.
  
  

Minimum Qualifications

2 years combined of related education, certification, or work experience

Internet Connectivity - Min Speeds: 20Mbps Down & /5.0Mbps Up, Latency

Preferred Qualifications

• Solid understanding of Windows and macOS operating systems
• Familiarity with common office software applications such as Microsoft Office
• Excellent customer service skills, with the ability to communicate technical information to non-technical customers
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team
  
  

Hourly Rate: $24.25 - $28.00

We care and support our strivers holistically by providing competitive compensation and a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Two employee assistance programs (EAP)
• 401k with employer match
• Employer paid and voluntary life and disability insurance
• Health and flexible spending account
• Paid holidays, flexible vacation time, sick time, volunteer time, and sabbaticals
• Eight weeks of paid living donor leave
• A well-being bundle with Carrot Fertility and Peloton at no cost
• Annual professional development stipend
• Mental health and financial wellness resources
  
  

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com