Director, Market Operations

What We Strive For

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.

Benefits & Perks

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, two employee assistance programs (EAP), employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – A well-being bundle with Carrot Fertility and Peloton at no cost, mental health support, and an annual professional development stipend.
  
  
  

What You’ll Do 

At Strive Health, we are dedicated to transforming kidney care through our value-based healthcare model. We partner with nephrology practices to deliver comprehensive care for patients with chronic kidney disease (CKD) and end-stage renal disease (ESRD). As the Director of Market Operations, you will be accountable for the P&L of your market while owning external nephrology relationships with our partner practices. You will provide broad market oversight while collaborating closely with the local Clinical lead, Medical Director, and Central Operations team to deliver exceptional patient care. Reporting to the Regional Vice President of Operations, you will take a data-driven approach to leadership, holding your team accountable and implementing innovative strategies to ensure our vulnerable patients receive the highest level of quality and continuity of care.

The Day to Day

• Drive accountability for market P&L performance using data analytics
• Accountable for market performance, using data to track trends and change strategies as needed.
• Advocates for the market clinical team, including liaising with a cross-functional team including analytics, legal, clinical and market development.
• Owns and manages external relationship and performance of assigned provider groups. Serves as primary point of contact for assigned providers.
• Establishes consistent and strong relationships with provider groups utilizing an account management approach while communicating and sharing provider reporting, focusing on areas for improvement.
• Plans, prepares, and executes effective provider group meetings/discussion with proper objectives and expected outcomes.
• Hires, trains, manages, and develops in-market leaders and promotes a metrics-driven team culture focused on clinical excellence
• Analyzes data to determine network strategy – e.g., identifies which hospitals have a high volume of admissions for our patients.  
• Analyzes healthcare data to improve clinical outcomes and operational efficiency
• Identifies problems, develops plans, and executes solutions with stakeholder communication
  
  
  

Minimum Qualifications  

8 years experience in healthcare administration or related field.

Bachelor's degree in Business Administration, Healthcare Administration, or another relevant field.

Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency

Preferred Qualifications

• Master's degree such as MHA, MBA, MPH, or MSN.
• 4 years experience managing direct reports.
• Comfortable presenting to Providers and driving the conversation, answering unscripted questions, and building relationships based on subject matter expertise.  
• Knowledgeable about project management techniques and able to develop a project plan that includes collaborating with market leadership and supporting departments. 
• Ability to be highly responsive to Providers and act as the single point of contact for valuable relationships.   
  
  
  

About You

• Ability to be strategic as well as tactical. 
• Persistence getting to “yes” in the face of many “no’s”. 
• Outgoing, sales-focused skill set.   
• Embodies Strive’s core values: Care, Excellence, Tenacity, Innovation, and Fun.  
  
  
  

Annual Base Salary Range: $130,000 - $163,000

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com.