Enrollment Associate

What We Strive For

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. Recognized with ten prestigious workplace awards, including LinkedIn’s 2024 Top Startups in Denver, we’re setting a new standard in kidney care. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.

What You’ll Do

The Enrollment Associate is responsible for educating patients about their eligible healthcare services and directly scheduling them with our provider team. Depending on the patient’s eligibility, this role will also be collecting sensitive patient information to assist our care teams in preparing the right services for the patient.

Building trust-based relationships is at the core of Strive’s care model, and that patient experience starts with the Enrollment Associate. By establishing an empathetic connection with our patients, this individual will convincingly present Strive’s care model based on patient needs, nimbly address inquiries and objections, and be the patient’s support anchor throughout the enrollment process.

This role is a high call volume remote contact center-based position that supports Strive patient growth initiatives through both inbound and outbound calls. Success is dependent upon supporting our patients to schedule appointments with our providers. As a data-driven organization, we will use key performance indicators to help guide and coach this role’s performance. This includes daily contacts, first call resolution, average handle time, and quality process adherence within our systems of record. This individual will report to the Lead, Enrollment.

The Day to Day

• Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits.
• Understands patient requirements, leading with empathy for individual healthcare needs.
• Asks the right questions to gain trust and a thorough understanding of individual patient needs.
• Discovers and acts on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient.
• Nimbly addresses inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received.
  
  
  

Minimum Qualifications

2 years’ of combined education, experience, or certification related to patient enrollment.

Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency

Preferred Qualifications

• 2 years’ experience as a high-performing enrollment associate, whether in-person or within a contact center.
• 2 years’ demonstrated experience in building quality connections with patients, leading with empathy and mindful questions.
• 2 years’ operating with Customer Relationships Management (CRM) systems to document well written and considerate notes.
  
  
  

About You

• Comfortable asking health-sensitive questions and selling heathcare services in a warm, empathetic, and caring manner.
• Growth mindset towards your personal and professional development at Strive and comfortable with and embracing change to continuously improve.
• Remains positive and keeps forward momentum when faced with challenges, spreading that attitude to others. Driven to meet and exceed goals.
• Fiercely passionate about serving patients in need of critical healthcare services. Passionate about Strive’s mission to help kidney disease patients access better care.
• The opportunity to make a patient smile or alleviate a small burden gets you out of bed in the morning. You love speaking with, and especially listening to, patients.
  
  
  

Hourly Range: $22.25-$25.00

We care and support our strivers holistically by providing competitive compensation and a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Two employee assistance programs (EAP)
• 401k with employer match
• Employer paid and voluntary life and disability insurance
• Health and flexible spending account
• Paid holidays, flexible vacation time, sick time, volunteer time, and sabbaticals
• Eight weeks of paid living donor leave
• A well-being bundle with Carrot Fertility and Peloton at no cost
• Annual professional development stipend
• Mental health and financial wellness resources
  
  
  

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com