What are the responsibilities and job description for the Customer Success Representative position at Strive Pharmacy?
Company Overview
Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.
Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.
Our Mission
We're flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. 'The human element' is our crux and catalyst, driving all that we do, whether we're interacting with patients, providers, or practices. We're here to partner with those ready for a change. More than a compounding pharmacy, we're on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.
Position Type: Full-Time
Location: Remote
Reporting to: Customer Success Manager
Salary: Starting at 65k Position Overview:
We are seeking a highly motivated Customer Success Representative to join our sales team. In this role, you will provide exceptional customer service, ensuring our clinics receive personalized care and support. Your responsibilities will include onboarding new clinics, supporting Territory Sales Managers, resolving various issues, and advocating for the patient's needs through our tailored solutions.
Key Responsibilities:
- Onboard new clinics and train providers on our products and services.
- Utilize HubSpot CRM to track and manage sales calls, customer interactions, and data.
- Support sales team with orders, inquiries, and ensuring timely delivery.
- Process and manage prescriptions accurately.
- Ensure customer satisfaction across various service tiers and resolve any issues promptly.
- Provide administrative support to enhance our pharmacy services.
Required Qualifications:
- 4-5 years of experience or a relevant 4-year degree/certificate.
- HIPAA compliance experience.
- Proficiency in LifeFile or willingness to learn.
- Exceptional communication and organizational skills.
- Proficiency in data entry and CRM systems, preferably HubSpot.
- Ability to work in a fast-paced environment and collaborate effectively.
Desired Skills:
- Active Pharmacy Technician Certification
- Strong communication and conflict resolution skills.
- Composure under pressure.
- Familiarity with pharmaceutical or healthcare industry products.
- Effective problem-solving abilities.
- Experience with project management and office software.
Benefits/ Perks
Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off. FREE COMPOUNDED MEDS to employees and immediate family members.
Culture
At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community by organizing Food Truck Fridays (at our Gilbert, AZ location only), and Casual Fridays. Throughout the year, we also arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace.
EEO
Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.
