What are the responsibilities and job description for the Bilingual Technical Support Specialist position at STRIVE Recruitment?
Job Details
Job Description
Bilingual Technical Support Specialist (French/English)
Burlington, ON
$24 - $26 Hourly
ABOUT US
STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs
THE ROLE
Our client is seeking a Bilingual Technical Support Specialist (French/English) to join their team in Burlington, ON. In this role, you will provide top-tier technical assistance to customers, ensuring a positive experience while leveraging your bilingual communication skills. The ideal candidate will have a friendly, customer-focused attitude, call center experience, and technical troubleshooting expertise (knowledge of small engines is an asset). This hybrid role involves weekday in-office work and remote weekend shifts. With the potential for full-time employment and great benefits, this is a fantastic opportunity to grow your technical expertise in a dynamic environment.
This is the perfect opportunity for you if you have strong bilingual communication skills, a customer-first mindset, and a passion for problem-solving! Apply now to make a difference in this dynamic, fast-paced role.
ADVANTAGES
- Hourly Pay: $24 - $26 based on experience
- Start date Ideally February 15
- Day shift
- 6-8 weeks of structured onboarding and technical training
- Temporary contract for three months until permanent Hire
- After a 90-day probation, full-time employees receive comprehensive employee insurance & paid vacation
- Matching RRSP program (up to 4% of contributions after 1 year)
- Work with a personable and energetic team in a supportive, food-loving environment
- Gain valuable experience with technical support in the power equipment industry
- Enjoy a balanced schedule with flexibility for remote weekend shifts
RESPONSIBILITIES
- Diagnose and resolve technical issues reported by customers
- Provide clear step-by-step guidance in both French and English
- Collaborate with technical teams to solve complex problems
- Maintain accurate documentation of issues and solutions to build a knowledge base
- Deliver excellent customer service via phone, email, and live chat
- Stay updated on product advancements and industry trends
- Participate in improving support processes by identifying recurring issues
REQUIREMENTS
- Bilingual proficiency in French and English (spoken and written)
- Minimum of 1 year of call center or CSR experience
- Knowledge of small engines or related troubleshooting (an asset)
- Strong computer skills, including Microsoft Office (Word, Excel, Outlook)
- Excellent communication, problem-solving, and customer service skills
- Flexibility to work in a rotating schedule (weekday shifts and remote weekends)
#INDSTRIVEON
Salary : $24 - $26
