Production Scheduler

Production Scheduling Coordinator

The primary purpose of Production Scheduler is to support Strobert customers who have purchased Tree or Plant Health Care projects. The Production Scheduler is responsible for scheduling crews daily, tracking progress of jobs, documenting all internal and external interactions, addressing customer and crew issues, and communicating with internal and external customers promptly in order to facilitate end-to-end workflow management of all customer projects. To accomplish this, the Production Scheduler must have excellent customer service and problem-solving skills with the ability to adapt to change. The Scheduler will collaborate directly with customers, crew, foremen, crew managers and shop managers to deliver the desired customer experience internally and externally managing all jobs to completed status with the proper allocation of equipment and human resources.

The Production Scheduler reports directly to the Customer Experience Manager.

Responsibilities

· Schedule daily work for all crews ensuring production levels are met each day while meeting customer expectations.

· Schedule all primary and secondary jobs and tag appropriately within the CRM, providing customer confirmations for all scheduled projects/jobs.

· Meeting or exceeding KPIs and goals as assigned.

· Manage any absences within crews and re-arrange schedules accordingly.

· Log daily sheets for each crew with crew members, financial and production goals for the day, special equipment needs, etc., and update the log accordingly throughout the day and sent to Management.

· Conduct initial contact with the customer to provide centralized contact information and project expectations to verify project scope and ensure alignment.

· Answer and problem solve for all inbound calls from customers, tree crew members, sales team and project support and mechanical shop.

· Work effectively with foremen and crews and ensure all special equipment is scheduled appropriately for each day.

· Manage outbound tasks and make outbound calls to customers, tree crew members, and sales teams to provide updates or gather project information.

· Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools

· Practice active listening skills with customers to deliver an excellent customer experience and promote team collaboration.

· Drive for results by consistently achieving goals and completing tasks/activities on time.

· Build effective relationships with others by organizing information, sharing information with coworkers and leaders, and seeking performance feedback.

· Participates in periodic forecasting meetings with sales, marketing, and other related departments; leads additional planning meetings with sales, production, shipping, purchasing, and customer service staff.

· Equipment logs to be maintained to know which equipment is out of service.

· Performs other related duties, as required.

Qualifications

· Associate’s degree in project or construction management, or related field.

· 1-3 years’ experience managing production, scheduling or routing logistics in a construction or similar service-based industry.

· Ability to adapt to a fast-paced environment with evolving process enhancements.

· Strong analytical and problem-solving skills.

· Ability to handle and prioritize multiple tasks successfully.

· Proficiency with various scheduling, order management and Microsoft Suite software.

· Ability to create and understand reports in order to make production decisions.

· Excellent communication and interpersonal skills.

· Excellent organizational skills and attention to detail.

· Professionalism, confidentiality, and organization.

Job Type: Full-time

Pay: Up to $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What are your salary expectations?

Experience:

• Project scheduling: 1 year (Preferred)

Work Location: In person

Salary : $80,000