What are the responsibilities and job description for the Sales Administrator position at Strong Hold?
Who Are We?
We build products and relationships that last a lifetime! No really, that’s what we do. We are a successful family business with a long-term record of steady growth, and we are determined to accelerate our trajectory. Our diverse team members who speak 22 languages are passionate about their company and their co-workers.
Check out our website Make Light Happen | Utility Metals
We Are Not:
- Fancy – as manufacturers we believe practical, clean facilities are required to make quality products and retain the best team.
- Transactional - we have long-term relationships with our team members and most valuable customers.
- Satisfied - we celebrate achievement, then set our sights on new goals.
What We’re Looking For:
As a Sales Administrator with Utility Metals, you will provide clerical and organizational support to the sales team. You will be responsible for order and data entry, tracking orders, processing paperwork, maintaining the customer database, and ensuring products or services are delivered on-time. You may also handle customer questions, requests, and complaints.
Duties/Responsibilities:
- Process online, email, and phone sales efficiently
- Ensure order and invoice accuracy to maintain customer satisfaction
- Perform essential customer service functions, addressing inquiries and resolving issues
- Manage order delivery timelines and maintain effective communication with customers
- Compile sales reports and monitor sales efforts
Requirements:
- High school diploma or equivalent
- 1 years of experience as a Sales Administrator or other administrative role
- Proficient with Microsoft Office (Word, Excel)
- Experience with Adobe PDF
- Knowledge of sales performance metrics and KPIs
- Outstanding organizational and multitasking skills
- Mathematics proficiency
- Able to prioritize work and succeed under deadlines
Benefits:
We value our team members and believe in providing competitive compensation and comprehensive benefits, including:
- Competitive wage with annual increases and a performance-based annual bonus.
- 401(k) retirement plan
- Health, dental, & vision, insurance coverage
- Company paid life, short- & long-term disability insurance coverage
- Paid time off for vacation, holidays, and personal days
