Help Desk Tech 1 - Part time

We are interested in every qualified candidate who is eligible to work in the United States. However, we are NOT able to sponsor visas.

StrongMind is seeking an enthusiastic, tech-focused intern to join our HelpDesk team. When staff experiences technical issues, you’ll hear their cries and see their heads start popping-up and looking your direction. But you are a person who keeps their cool, and you are able to handle the technical challenges facing you every day. The HelpDesk team serves as the beacon of hope.  You fix the problems and retain the humility to ask for help as you learn. You will grow through your experiences and become a highly skilled tech by being part of our diverse technical culture that does not believe in siloed work.

If you’d like to bring your cool head and awesome skills to a place that appreciates you, come to StrongMind. Our culture is one of cooperation, corroboration, and amazing people working to bring online education to way beyond just the next level – we want to define what education means.

Primary duties and responsibilities:

• Provide on-site technical support for the StrongMind Student Success Center (your daily home-base of operations!) for local staff and fellow interns
• Assist HelpDesk with the creation, activation, and deactivation of accounts
• Configure and image computer systems
• Setup technology for on-boarding new employees
• Perform special projects related to IT support
• Provide on-site eyes and hands to assist remote HelpDesk and Systems Operations troubleshoot issues
• Use scripts and applications in PowerShell, Python, bash and other industry standard languages
• Follow installation and configuration procedures/standards
• Work as a member of the operations team to ensure environment stability and cohesion
• Perform analysis and follow a structured approach for resolution of issues

Company-wide skills, abilities and expectations:

• Communicate clearly and professionally in both written and verbal form
• Maintain a high level of customer service with both internal and external customers
• Maintain a professional code of conduct, including professional language, actions and attire
• Maintain confidentiality of matters pertaining to clients and co-workers
• Acknowledge and accept direction from company leadership
• Demonstrate willingness and desire to work and collaborate with clients, co-workers and the general public
• Prioritize work and handle multiple tasks while working independently
• Remain organized and plan well
• Work well under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism and a positive attitude.
• Examine data analytically, showing excellent reasoning and problem solving skills as it relates to continuous improvement
• Commit to professional and personal growth
• Embrace a culturally diverse environment
• Know and be proficient in Microsoft Office programs
• Adapt to change while conveying professionalism
• Meet quantitative and qualitative performance expectations and requirements

Specific Job Skills/Abilities/Education/Training:

• Ability to be in our Rexburg, ID office five days a week
• Experience in a Help Desk position or relevant service experience
• Some working knowledge of Windows, Apple, ChromeOS operating systems
• Experience with Windows 10/11, Windows Update Services
• Some experience in troubleshooting computer issues
• Experience with software installation
• Hands-on experience performing remote, phone-based, and in-person technical support a plus

Environmental Conditions:  Collaborative open office environment

The company will provide equal consideration to all qualified applicants for employment without regard of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.